Guidebooks

Create personalised digital guidebooks for each property to enhance the guest experience.

Guidebook Creation:

On the Properties page, you can create digital guidebooks that guests can access through their personal guest portal (web app).

Guidebooks can be uploaded in different formats:

• PDFs (detailed manuals, maps, welcome packs)

• Links (to websites, Google Maps lists, or external resources)

• Text files (quick info like Wi-Fi codes or house rules)

They can include:

• Local recommendations: Curated lists of restaurants, cafés, bars, and attractions nearby.

• House rules: Custom-written guidelines specific to each property.

• Check-in/out instructions: Clear directions, including smart lock access codes if integrated.

• Practical info: Wi-Fi password, parking details, waste sorting, or anything else relevant to the stay.

All guidebooks are mobile-friendly, fully branded, and accessible anytime by your guests. This ensures they always have the right information at their fingertips, reducing repetitive questions and improving their overall experience.

View guidebooks from the unified inbox :

From guest portal:

You can easily see the Digital Guidebooks you created for a specific listing by clicking on the Guest Portal icon on the right side of the screen next to the status of the reservation.

That way, you will access through the personal Guest Portal (web app) of the guest tied to that reservation.

From listing info:

You can easily see the Digital Guidebooks you created for a specific listing by clicking on the Listing icon on the right side panel next to the inbox chats.

The Listing menu is between the Reservation and Guests menus.

At the bottom of the Listing menu you will see all Digital Guidebooks tied to this specific listing and you will be able to open them by simply clicking on the View button.

You can also easily share the link to the Digital Guidebook by copying it and pasting into in the chatbox to send it to the guest.