Properties
Guidebooks + saved replies
🏡 Guidebook Creation for Guest Portal
On each property page, you can create digital guidebooks that guests can access through their personal guest portal (web app). These guidebooks will be PDFs, links or text and they can include any information you want to share with your guests like:
Local recommendations: Curated lists of things to do, restaurants, bars, and attractions around the property.
House rules: Custom-written guidelines specific to each property.
Check-in/out instructions: Including access code information via smart locks (if integrated).
Everything is mobile-friendly and fully branded.
💬 Saved Replies Management
In addition to guest content, this page lets you manage Saved Replies:
These are pre-written templates used in guest conversations (via Airbnb, Booking.com, Vrbo, WhatsApp, SMS, or email).
Saved replies help you answer frequently asked questions faster — e.g., WiFi code, parking info, cancellation policies.
You can create new replies or edit existing ones for each listing or organization.
Replies created in your PMS will automatically sync into Guestway’s unified inbox.
This ensures your team provides consistent, fast, and accurate responses across all communication channels.
🎯 Why it matters
This dual functionality of the Properties page bridges guest experience and team efficiency:
Guests feel welcomed and informed.
Teams reduce repetitive work and reply time.
Brand consistency is maintained across every stay.
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