> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway-platform/properties.md).

# Properties

The **Properties** page is your hub for everything that lives on a listing — listing details, the digital guidebooks your guests see, the saved replies your team relies on, operational checklists, and any custom data you've added. Configure it once per property and Guestway surfaces the right content in the [Guest Portal](https://docs.guestway.io/guestway-platform/guest-portal), the [Unified AI Inbox](https://docs.guestway.io/guestway-platform/unified-ai-inbox), and your operations workflows automatically.

#### General - Listings Details

{% content-ref url="/pages/me5qI31UKL7Ab1ZHLJB5" %}
[General (Listings Details)](/guestway-platform/properties/general-listings-details.md)
{% endcontent-ref %}

The starting point for any property — name, nickname, type, capacity, address, and the rest of the core details that identify the unit across Guestway.

***

#### **Guidebooks**

{% content-ref url="/pages/pJjgJFHjU60q7BBHT7eX" %}
[Guidebooks](/guestway-platform/properties/guidebooks.md)
{% endcontent-ref %}

On each property you can create digital guidebooks that guests open through their personal **Guest Portal** (web app). Guidebooks can be PDFs, links, or text, and you can include anything you want guests to know about the stay:

* **Local recommendations** — curated lists of things to do, restaurants, bars, and attractions around the property.
* **House rules** — custom-written guidelines specific to each property.
* **Check-in / check-out instructions** — including smart-lock access codes when those integrations are configured.

Everything is mobile-friendly and fully branded.

***

#### 💬 **Saved Replies Management**

{% content-ref url="/pages/7XrKDq1U8mGHWmKi0jBD" %}
[Saved Replies](/guestway-platform/properties/saved-replies.md)
{% endcontent-ref %}

Saved Replies are pre-written templates your team uses in guest conversations across every channel — Airbnb, Booking.com, Vrbo, WhatsApp, SMS, and email.

* Answer frequently asked questions faster — Wi-Fi code, parking info, cancellation policy.
* Create new replies or edit existing ones at the listing or organization level.
* Replies authored in your PMS sync automatically into the [Unified AI Inbox](https://docs.guestway.io/guestway-platform/unified-ai-inbox).

The result: consistent, fast, accurate responses across every channel your team replies on.

***

#### Checklists

{% content-ref url="/pages/KUorhyUmZ9frwVR9ddDt" %}
[Checklists](/guestway-platform/properties/checklists.md)
{% endcontent-ref %}

Build operational checklists that attach to your listings — the structured to-do lists your team follows from booking through checkout. Checklists surface in the Operations tab of the [Unified AI Inbox](https://docs.guestway.io/guestway-platform/unified-ai-inbox) so the right team member ticks items off in context.

***

#### Custom Fields

{% content-ref url="/pages/xKdqvSN5scMWXbf4tUbU" %}
[Custom Fields](/guestway-platform/properties/custom-fields.md)
{% endcontent-ref %}

View and manage the [Custom Fields](https://docs.guestway.io/settings/organization-settings/custom-fields) configured for your listings. Custom Fields capture data unique to your operation — anything from a `Has_luggage_room` Yes/No flag to a long-form `Parking` text block — and surface that context wherever the listing appears across Guestway.

***

#### Why it matters

The Properties page bridges **guest experience** and **team efficiency**:

* Guests feel welcomed and informed — every detail they need lives in the Guest Portal.
* Teams reduce repetitive work — saved replies and checklists keep operations consistent.
* Brand consistency is maintained across every stay.

***

#### Related pages

* [Guest Portal](https://docs.guestway.io/guestway-platform/guest-portal) — where guidebook content surfaces for guests.
* [Unified AI Inbox](https://docs.guestway.io/guestway-platform/unified-ai-inbox) — where saved replies, checklists, and listing details surface for your team.
* [Multi-Calendar](https://docs.guestway.io/guestway-platform/multi-calendar) — the timeline view of every reservation across these listings.
* [Custom Fields (settings)](https://docs.guestway.io/settings/organization-settings/custom-fields) — define the custom fields available across the platform.


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