> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway-platform/guest-portal.md). # Guest Portal The Guest Portal is a personalised web app generated for every reservation. It gives guests every piece of information they need for their stay in one branded link — cutting down repetitive questions {% @guideflow/guideflow-embed requestedUrl="" %} *** #### Accessing the Guest Portal Every reservation in Guestway has its own portal link generated automatically — no setup required. 1. Go to the **Reservations** tab. 2. Open the reservation you want to share. 3. In the right-side panel, locate the **Guest Portal link** for that booking. 4. Click to **preview** the portal, or **copy** the link to share it with your guest. *** #### What guests see in the portal The portal is organised into three pages, each covering a different part of the stay. **Page 1 — Reservation overview** The first page summarises everything the guest needs before and during their stay: * **Listing details** — address of the booked unit with a direct Google Maps link for navigation. * **Access information** — smart lock codes, static lock codes, booking status, and booking code. Where a stay has more than one way in, each **available door** and its code is listed separately, and the access option the guest is **currently using** is called out, so there's no guessing which code to try at which door. * **Stay details** — check-in and check-out dates, plus number of adults and children. * **Wi-Fi access** — network name and password. * **Upsells** — early check-in and late check-out the guest can buy, with the price shown for the time they request. Purchases made during pre-check-in are listed with their status; late check-out can also be bought during the stay when the upsell allows it. Featured add-ons sit at the top of the booking page. Configure offers in [Upsells](https://docs.guestway.io/settings/organization-settings/upsells). * **Guidebooks** — local recommendations, house rules, and check-in instructions in PDF, link, or text format. See [Guidebooks](https://docs.guestway.io/guestway-platform/properties/guidebooks). * **Social media links** — your branded accounts so guests can stay connected after check-out. **Page 2 — Room control** Guests can manage connected smart devices directly from the portal: * **Thermostat** — adjust temperature settings during the stay. See [Thermostats](https://docs.guestway.io/guestway-platform/thermostats). * **Lighting** — control Philips Hue and compatible bulbs. * **Other connected devices** — any smart equipment configured for the listing. {% @guideflow/guideflow-embed requestedUrl="" %} **Page 3 — Contact & support** The third page makes it easy for guests to reach you when they need help: * **Direct chat** — guests can message you straight from the portal; messages flow into the [Unified AI Inbox](https://docs.guestway.io/guestway-platform/editor-2). * **Auto-translation** — guests pick their preferred language on Page 1, and every message is translated automatically in both directions. *** #### Tips for daily use * **Send the link early.** Share the portal link in your pre-arrival message so guests have access codes and Wi-Fi ready before they arrive. * **Preview before you share.** Use the **preview** option to see exactly what your guest will see — useful when onboarding new properties or troubleshooting reports. * **Lean on the portal to deflect FAQs.** Wi-Fi, lock codes, check-in instructions, and house rules are front-and-centre, which cuts down on repetitive guest messages. * **Highlight upsells.** Enable early check-in and late check-out in [Upsells](https://docs.guestway.io/settings/organization-settings/upsells) and turn on the **Upsells** step in your guest journey. Featured add-ons sit at the top of the booking page, so the offer is the first thing a returning guest sees. * **Use auto-translation for international guests.** If your guest speaks a different language, the portal handles two-way translation in chat — you write in your language, they read in theirs. *** #### Why it matters * Guests are **fully self-served** with codes, directions, and stay info in one place. * Upsells are visible during the stay, opening new revenue opportunities. * Smart controls **reduce energy waste** while improving guest comfort. * Built-in auto-translation **removes language barriers** in messaging. * Provides a consistent, **branded digital touchpoint** for every reservation. *** #### Related pages * [Reservation Panel](https://docs.guestway.io/guestway-platform/reservation-panel) — open and manage individual reservations where the portal link lives. * [Upsells](https://docs.guestway.io/settings/organization-settings/upsells) — configure the early check-in and late check-out offers guests buy in the portal. * [Multi-Calendar](https://docs.guestway.io/guestway-platform/multi-calendar) — see all your reservations across listings at a glance. * [Guidebooks](https://docs.guestway.io/guestway-platform/properties/guidebooks) — author the local recommendations and house rules shown on Page 1. * [Smart Locks](https://docs.guestway.io/guestway-platform/smart-locks) — configure the access codes that appear in the portal. * [Thermostats](https://docs.guestway.io/guestway-platform/thermostats) — connect devices guests control from Page 2. * [Unified AI Inbox](https://docs.guestway.io/guestway-platform/editor-2) — handle the guest messages that originate in the portal chat. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.guestway.io/guestway-platform/guest-portal.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.