Guest Portal
The Guest Portal is a personalised web app generated for every reservation. It gives guests every piece of information they need for their stay in one branded link — cutting down repetitive questions
Accessing the Guest Portal
Every reservation in Guestway has its own portal link generated automatically — no setup required.
Go to the Reservations tab.
Open the reservation you want to share.
In the right-side panel, locate the Guest Portal link for that booking.
Click to preview the portal, or copy the link to share it with your guest.
What guests see in the portal
The portal is organised into three pages, each covering a different part of the stay.
Page 1 — Reservation overview
The first page summarises everything the guest needs before and during their stay:
Listing details — address of the booked unit with a direct Google Maps link for navigation.
Access information — smart lock codes, static lock codes, booking status, and booking code.
Stay details — check-in and check-out dates, plus number of adults and children.
Wi-Fi access — network name and password.
Upsells & services — early check-in, late check-out, baby bed, transfers, and any other add-ons available for the booking.
Guidebooks — local recommendations, house rules, and check-in instructions in PDF, link, or text format. See Guidebooks.
Social media links — your branded accounts so guests can stay connected after check-out.
Page 2 — Room control
Guests can manage connected smart devices directly from the portal:
Thermostat — adjust temperature settings during the stay. See Thermostats.
Lighting — control Philips Hue and compatible bulbs.
Other connected devices — any smart equipment configured for the listing.
Page 3 — Contact & support
The third page makes it easy for guests to reach you when they need help:
Direct chat — guests can message you straight from the portal; messages flow into the Unified AI Inbox.
Auto-translation — guests pick their preferred language on Page 1, and every message is translated automatically in both directions.
Tips for daily use
Send the link early. Share the portal link in your pre-arrival message so guests have access codes and Wi-Fi ready before they arrive.
Preview before you share. Use the preview option to see exactly what your guest will see — useful when onboarding new properties or troubleshooting reports.
Lean on the portal to deflect FAQs. Wi-Fi, lock codes, check-in instructions, and house rules are front-and-centre, which cuts down on repetitive guest messages.
Highlight upsells. Make sure relevant services (early check-in, late check-out, transfers) are configured per listing — they surface inside the portal and create new revenue during the stay.
Use auto-translation for international guests. If your guest speaks a different language, the portal handles two-way translation in chat — you write in your language, they read in theirs.
Why it matters
Guests are fully self-served with codes, directions, and stay info in one place.
Upsells are visible during the stay, opening new revenue opportunities.
Smart controls reduce energy waste while improving guest comfort.
Built-in auto-translation removes language barriers in messaging.
Provides a consistent, branded digital touchpoint for every reservation.
Related pages
Reservation Panel — open and manage individual reservations where the portal link lives.
Multi-Calendar — see all your reservations across listings at a glance.
Guidebooks — author the local recommendations and house rules shown on Page 1.
Smart Locks — configure the access codes that appear in the portal.
Thermostats — connect devices guests control from Page 2.
Unified AI Inbox — handle the guest messages that originate in the portal chat.
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