# Guest Portal {% @guideflow/guideflow-embed requestedUrl="" %} *** #### Accessing the Guest Portal Every reservation in Guestway has its own portal link generated automatically — no setup required. 1. Go to the **Reservations** tab. 2. Open the reservation you want to share. 3. In the right-side panel, locate the **Guest Portal link** for that booking. 4. Click to **preview** the portal, or **copy** the link to share it with your guest. *** #### What guests see in the portal The portal is organised into three pages, each covering a different part of the stay. **Page 1 — Reservation overview** The first page summarises everything the guest needs before and during their stay: * **Listing details** — address of the booked unit with a direct Google Maps link for navigation. * **Access information** — smart lock codes, static lock codes, booking status, and booking code. * **Stay details** — check-in and check-out dates, plus number of adults and children. * **Wi-Fi access** — network name and password. * **Upsells & services** — early check-in, late check-out, baby bed, transfers, and any other add-ons available for the booking. * **Guidebooks** — local recommendations, house rules, and check-in instructions in PDF, link, or text format. See [Guidebooks](https://docs.guestway.io/guestway-platform/properties/guidebooks). * **Social media links** — your branded accounts so guests can stay connected after check-out. **Page 2 — Room control** Guests can manage connected smart devices directly from the portal: * **Thermostat** — adjust temperature settings during the stay. See [Thermostats](https://docs.guestway.io/guestway-platform/thermostats). * **Lighting** — control Philips Hue and compatible bulbs. * **Other connected devices** — any smart equipment configured for the listing. {% @guideflow/guideflow-embed requestedUrl="" %} **Page 3 — Contact & support** The third page makes it easy for guests to reach you when they need help: * **Direct chat** — guests can message you straight from the portal; messages flow into the [Unified AI Inbox](https://docs.guestway.io/guestway-platform/editor-2). * **Auto-translation** — guests pick their preferred language on Page 1, and every message is translated automatically in both directions. *** #### Tips for daily use * **Send the link early.** Share the portal link in your pre-arrival message so guests have access codes and Wi-Fi ready before they arrive. * **Preview before you share.** Use the **preview** option to see exactly what your guest will see — useful when onboarding new properties or troubleshooting reports. * **Lean on the portal to deflect FAQs.** Wi-Fi, lock codes, check-in instructions, and house rules are front-and-centre, which cuts down on repetitive guest messages. * **Highlight upsells.** Make sure relevant services (early check-in, late check-out, transfers) are configured per listing — they surface inside the portal and create new revenue during the stay. * **Use auto-translation for international guests.** If your guest speaks a different language, the portal handles two-way translation in chat — you write in your language, they read in theirs. *** #### Why it matters * Guests are **fully self-served** with codes, directions, and stay info in one place. * Upsells are visible during the stay, opening new revenue opportunities. * Smart controls **reduce energy waste** while improving guest comfort. * Built-in auto-translation **removes language barriers** in messaging. * Provides a consistent, **branded digital touchpoint** for every reservation. *** #### Related pages * [Reservation Panel](https://docs.guestway.io/guestway-platform/reservation-panel) — open and manage individual reservations where the portal link lives. * [Multi-Calendar](https://docs.guestway.io/guestway-platform/multi-calendar) — see all your reservations across listings at a glance. * [Guidebooks](https://docs.guestway.io/guestway-platform/properties/guidebooks) — author the local recommendations and house rules shown on Page 1. * [Smart Locks](https://docs.guestway.io/guestway-platform/smart-locks) — configure the access codes that appear in the portal. * [Thermostats](https://docs.guestway.io/guestway-platform/thermostats) — connect devices guests control from Page 2. * [Unified AI Inbox](https://docs.guestway.io/guestway-platform/editor-2) — handle the guest messages that originate in the portal chat. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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