Guest Portal
🌐 Guest Portal
The Guest Portal is a personalized web app created for each reservation. It gives your guests all the information they need in one place, reducing questions and enhancing the overall stay experience.
🔎 How to Access the Guest Portal
Go to the Reservations tab in Guestway.
Open the reservation you want to check.
In the right-side panel, you’ll find the Guest Portal link for that booking.
Click to preview it, or copy and share it directly with your guest.
📱 What Guests See in the Portal
Page 1: Reservation Overview
Listing details: Address of the booked unit, with a direct Google Maps link for easy navigation.
Access information: Smart lock codes, static lock codes, booking status, booking code.
Stay details: Check-in & check-out dates, number of guests (adults & children).
Wi-Fi access: Wi-Fi name & password.
Upsells & services: Early check-in, late check-out, baby bed, transfers, etc.
Guidebooks: Local recommendations, house rules, check-in instructions (in PDF, link, or text format).
Social media links: Your branded accounts for guests to connect with.
Page 2: Room Control
Smart devices: Thermostat settings, lighting control (Philips Hue), and other connected devices if available.
Page 3: Contact & Support
Direct chat: Guests can message you from inside the portal.
Phone call: A call button with your contact number.
Auto-translation: Guests select their preferred language (in Page 1), and all communication is automatically translated both ways.
✅ Benefits for Hosts & Guests
Guests are fully self-served with access codes, directions, and practical info.
Upsells are visible in-stay, creating new revenue opportunities.
Smart controls reduce energy waste while improving comfort.
Communication barriers are removed with built-in auto-translation.
Provides a consistent, branded digital touchpoint for your business.
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