> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guest-experience/guest-portal.md).

# Guest portal

The guest portal is the branded web app of each reservation, where guests register, find their access and stay information, and chat with you.

## Opening the portal

Every reservation has its own guest portal link, made automatically. The link is in the right-side panel of the reservation, under **Reservations**, with a **preview** and a **copy** option. The look of the portal comes from the [branding profile](/guest-experience/branding.md) of the property.

## Registration steps

Before arrival, guests complete pre-check-in in the order of the [guest journey](/guest-experience/guest-journey.md): guest information, trip details, agreement, protection, upsells, fees and ID verification. Steps that are off, or hidden for the booking channel, are left out. Guests who leave and come back continue from the latest step they completed.

| Step            | What the guest sees                                                                                                                                        |
| --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Agreement       | The rental agreement, with a signature field when a signature is required, and the house rules.                                                            |
| **Protection**  | The choice between **Damage Waiver** and **Security Deposit**, with the price and your description.                                                        |
| **Upsells**     | Early check-in and late check-out under **Arrival & departure**, with the price for the time they pick, and custom upsells under **Extras for your stay**. |
| **Fees**        | Each fee with its name and calculated amount, and any unsettled items from your PMS.                                                                       |
| ID verification | The document check, last, after all payments.                                                                                                              |

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/GwTPqBfVKcOukVnYSVLX/image.png" alt=""><figcaption></figcaption></figure>

Guests pay during pre-check-in, and see a summary of what they bought before they submit. Names, prices, requested times, totals and approval status read the same in the basket, on the payment screen and in the registration summary, so the guest knows whether a request is confirmed, pending or waiting for your approval.

## Home

| Area               | What it shows                                                                                                                                                                                                                                                                           |
| ------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Listing details    | The address of the booked unit, with a Google Maps link.                                                                                                                                                                                                                                |
| Stay details       | The check-in and check-out dates, and the number of adults and children.                                                                                                                                                                                                                |
| Booking            | The booking status and the booking code.                                                                                                                                                                                                                                                |
| Upsells            | The upsells the guest can buy, with featured add-ons at the top of the booking page. Purchases from pre-check-in show with their status. Custom upsells, and late check-out when the upsell allows it, can also be bought during the stay. See [Upsells](/guest-experience/upsells.md). |
| Social media links | The social media accounts of your branding profile.                                                                                                                                                                                                                                     |

## Access

The access area shows the smart lock and static lock codes of the stay. When a stay has more than one way in, each available door and its code is listed separately, and the access option the guest is using now is marked. See [Smart locks](/reservations-and-operations/smart-locks.md) and [Static locks](/reservations-and-operations/static-locks.md).

## Guidebooks

Local recommendations, house rules and check-in instructions, as PDF, link or text. See [Guidebooks](/properties/guidebooks.md).

## Wi-Fi and location

The Wi-Fi network name and password, and the location of the unit.

## Room control

Guests control the connected devices of the listing:

| Device        | What the guest can do                                                                                   |
| ------------- | ------------------------------------------------------------------------------------------------------- |
| Thermostat    | Change the temperature during the stay. See [Thermostats](/reservations-and-operations/thermostats.md). |
| Lighting      | Control Philips Hue and compatible bulbs.                                                               |
| Other devices | Use any smart equipment set up for the listing.                                                         |

## Self check-out

On departure day, the guest opens the check-out screen from the booking screen and slides the **Check out** control. When the step has **Instructions**, the screen shows them. Without instructions, the screen shows **Ready to check out?** with three points: **Your access ends** (door codes and digital keys stop working), **Your host is notified** and **Take everything with you** (check-out cannot be undone). See [How to set up self check-out](/guest-experience/guest-journey/how-to-set-up-self-check-out.md).

## Payments and deposits

Guests pay the damage waiver or deposit, upsells and fees during pre-check-in. For a security deposit with **Hold only**, the card is saved and a hold is authorized instead of a charge. If the guest already has a usable card on file, they may not need to enter it again.

## Chat

Guests message you from the portal. The messages arrive in the [Unified AI inbox](/inbox-and-messaging/unified-ai-inbox.md). Guests pick their language, and every message is translated automatically in both directions.

## Related

* [About the guest portal](/guest-experience/guest-portal/about-the-guest-portal.md)
* [Guest journey](/guest-experience/guest-journey.md): the steps of pre-check-in.
* [Branding](/guest-experience/branding.md): the look of the portal.
* [Reservations](/reservations-and-operations/reservations.md): where the portal link is.


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