> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway-mobile-app/settings.md).

# Settings

The Settings tab of the Guestway mobile app, with your notifications, organization, appearance, security and account options.

The **Settings** tab holds your notification preferences, the organization that the app shows, the appearance and language of the app, security options and account actions.

{% hint style="info" %}
**Requirements**

* The Guestway mobile app, signed in with your Guestway account.
* Access to the **Inbox** (read access to conversations) for the per-type notification toggles.
  {% endhint %}

## Your profile

The top of the Settings page shows your **profile picture**, **name** and **email address**. This is the account that is signed in now. You cannot change these fields on this screen. If one of them is wrong, contact your supervisor or Guestway support.

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2FAWrRRFcjzPb3J03SKcki%2Fimage.png?alt=media&amp;token=732fdd64-74dc-4a71-bc8a-beb767b930cd" alt=""><figcaption></figcaption></figure>

## Notifications

### Notification status

A status row at the top of the notifications block shows if push notifications are allowed on your device.

| Status                                         | What it means                                                                                                                                                                                                      |
| ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Notifications are enabled.** (green check)   | Notifications work. You get the alerts that apply to your role.                                                                                                                                                    |
| **Notifications are disabled.** (warning icon) | Your phone blocks notifications from Guestway. Tap **Check** on the right to show the permission prompt again. If the prompt does not show, allow notifications for Guestway in the system settings of your phone. |

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2FqHeL9nZuj53BYqhuPi1Y%2Fimage.png?alt=media&amp;token=950e33ae-91b2-4a62-9003-729eef14297d" alt=""><figcaption></figcaption></figure>

### Per-type toggles

The per-type toggles show below the status row, only when notifications are enabled and your account can read conversations. Each toggle works independently.

| Toggle                                    | What it does                                                                                                                                                                                                                                                                 | Limits                                                                                                                                                                                                                                                                                  |
| ----------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Guest message in any conversation**     | Sends a notification when a guest sends a message in any conversation. Useful for supervisors who monitor all activity.                                                                                                                                                      | None                                                                                                                                                                                                                                                                                    |
| **Conversation assigned to you**          | Sends a notification when a conversation is assigned to you.                                                                                                                                                                                                                 | None                                                                                                                                                                                                                                                                                    |
| **Guest message in flagged conversation** | Sends a notification when a guest replies in a flagged conversation.                                                                                                                                                                                                         | None                                                                                                                                                                                                                                                                                    |
| **Urgent guest messages**                 | Sends a notification when a guest needs help urgently, for example a lockout or a safety problem. The notification title starts with 🚨. If a conversation becomes urgent after the guest message arrived, you get the newest guest message again as an urgent notification. | It is off by default. Muted conversations and conversations without a reservation are never urgent. The urgency of a conversation updates about 30 to 60 seconds after a guest message. A message that is older than 60 minutes when the conversation becomes urgent is not sent again. |

When more than one of your toggles matches the same guest message, you get one notification for that message.

## Appearance

| Row                                                    | What it does                                                                                                                                                                                                                                          |
| ------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Organization** (*Select one of your organizations.*) | Sets the organization that the app shows. Schedule, Calendar and Inbox reload with the data of that organization. You cannot change it if you belong to one organization only.                                                                        |
| **Theme** (*Select your preferred theme.*)             | **System**, **Light** or **Dark**. The change applies immediately.                                                                                                                                                                                    |
| **Language** (*Select your preferred language.*)       | Twelve languages, each shown in its own name: English, Français, Nederlands, Deutsch, Español, Türkçe, Shqip, Polski, Русский, Українська, العربية, Tiếng Việt. After a change, the lists refresh, so that all dates and labels use the new language. |

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2F50kA9creaZekynDMD8Is%2Fimage.png?alt=media&amp;token=54b8cb4a-e215-40e5-92d9-f9f88e980d6e" alt=""><figcaption></figcaption></figure>

## Security

| Row                      | What it does                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Biometric protection** | When it is on, the app asks for Face ID or a fingerprint each time you open Guestway. When you turn it on, your device asks you to authenticate before the change is saved. Useful on shared phones or when you handle sensitive guest data.                                                                                                                                                                                                                  |
| **Reset to defaults**    | Removes your local app preferences (theme, language, notification toggles and biometric setting) and sets the app back to a fresh state. A dialog asks *"Are you sure you want to delete everything & reset the app back to it's defaults?"*. If biometric protection is on, you must authenticate with Face ID or a fingerprint. Tap **Continue** to confirm. This does not delete your Guestway account. It removes only the local settings on this device. |

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2FzgEYDWBMrOKHWp97TOCW%2Fimage.png?alt=media&amp;token=d41dc098-83b9-42cf-a861-3b6353ccbe15" alt=""><figcaption></figcaption></figure>

## About

| Row                    | What it does                                                                                                         |
| ---------------------- | -------------------------------------------------------------------------------------------------------------------- |
| **Privacy statement**  | Opens how Guestway collects, uses and protects your data.                                                            |
| **Terms & conditions** | Opens the legal agreement for your use of Guestway.                                                                  |
| **Contact support**    | Opens an email to the Guestway support team, with the address filled in. Use it for technical issues or urgent help. |
| **Admin panel**        | Shows only if your account has admin permissions.                                                                    |
| **Version**            | Shows the version and build number of the app. Include it when you report an issue.                                  |

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2FCvQDKKWUVktWB1IN6G2p%2Fimage.png?alt=media&amp;token=0e516975-ba12-48f2-a79b-13668a795c4e" alt=""><figcaption></figcaption></figure>

## Log out

**Log out** is at the bottom of Settings. It signs you out of the app. A dialog asks *"Are you sure you want to logout?"* before the session ends. Sign out before you give the device to a colleague or switch to another account.

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2FMRsDDFyZVLtM68Y50K6I%2Fimage.png?alt=media&amp;token=7839070b-81ec-45f3-a4e0-775f3c6ad28d" alt=""><figcaption></figcaption></figure>

## Related

* [Getting started](/guestway-mobile-app/getting-started.md): first-time setup of the app.


---

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