Settings
The Settings tab is where you tune Guestway to fit how you work — your notification preferences, which organization you're viewing, the app's appearance and language, security options, and account actions all live here.
Your profile
The top of the Settings page shows your profile picture, name, and email address — the account you're currently signed in to. These are read-only on this screen; if any of them is wrong, contact your supervisor or Guestway support.
Notifications
A status row at the top of the notifications block tells you whether push notifications are currently allowed:
Notifications are enabled (green check) — Notifications work. You'll receive all relevant alerts based on your role.
Notifications are disabled (warning icon) — Notifications are blocked at the system level. Tap Check on the right to re-trigger the permission prompt. If it doesn't appear, enable notifications for Guestway in your phone's system settings.
Per-type toggles
If you have access to the Inbox, three extra toggles below the status row let you fine-tune which guest messages alert you:
Guest message in any conversation — A notification when a guest sends a message in any conversation. Useful for supervisors monitoring overall activity.
Conversation assigned to you — A notification when a conversation is assigned to you, for prompt follow-ups.
Guest message in flagged conversation — A notification when a guest replies in a flagged conversation, so priority issues don't slip.
Toggle each one independently. These rows only appear if your account can read conversations.
Switching organizations
If your account is linked to multiple organizations — for example, different cities or teams — you can switch which one the app shows.
Tap the Organization row.
Pick an organization from the dropdown.
Confirm. The schedule, inbox, and dashboard reload to show only that organization's data.
If your account belongs to a single organization, the row shows it as read-only.
Appearance
Theme
Tap Light or Dark on the segmented control next to Theme to switch modes. The change applies immediately across the app.
Language
Tap the Language row to change the app's interface language. Twelve options are available:
English
French
Dutch
German
Spanish
Turkish
Albanian
Polish
Russian
Ukrainian
Arabic
Vietnamese
The schedule and inbox refresh after a language change so all dates and labels match the new locale.
Security
Biometric protection
Switch Biometric protection on to require Face ID or fingerprint every time you open Guestway. The first toggle prompts your device to authenticate before the change is saved. Useful on shared phones or when handling sensitive guest data.
Reset to defaults
Reset to defaults wipes your local app preferences — theme, language, notification toggles, and biometric setting — and returns the app to a fresh state. The flow:
Tap Reset to defaults.
A dialog asks "Are you sure you want to delete everything & reset the app back to it's defaults?".
If biometric protection is on, authenticate with Face ID or fingerprint.
Tap Continue to confirm.
This doesn't delete your Guestway account — only the local settings on this device.
Legal and support
The legal and support block links out to external resources:
Privacy statement — How Guestway collects, uses, and protects your data.
Terms & conditions — The legal agreement covering your use of Guestway.
Contact support — Opens a pre-addressed email to the Guestway support team. Use it for technical issues or urgent help.
If your account has admin permissions, an extra Admin panel row appears in the same block — it opens the management interface for your organization.
The Version row at the bottom shows the current app version and build number, handy to include when reporting issues.
Logging out
Tap Log out at the bottom of Settings to sign out of the app. A confirmation dialog asks "Are you sure you want to logout?" before the session ends. Sign out before handing the device to a colleague or switching between accounts.
What's next
Just installed the app? See Getting started for first-time setup.
Last updated