Cleaning
The Cleaning page is your hub for organising the cleaning teams that handle turnovers across your portfolio. Set each team up once with the right people and listings, and Guestway routes cleaning tasks, scores them in the Review Center, and surfaces them on the Operations tab of every reservation in the Unified AI Inbox.
Cleaning Dashboard Overview
The Cleaning dashboard is organised into three columns:
Name — the cleaning company or team responsible for the cleaning services.
Description — an internal notes field where you can capture context about the team.
Linked listings — every property currently assigned to the team.
Having all this in one place makes it easy to see team coverage at a glance, communicate with cleaning partners, and plan resources without leaving Guestway.
If the dashboard ever feels stale, click Refresh Clean Teams to reload it with the latest data.
Creating a cleaning team
Open the create flow from the dashboard, then give the new team:
Name — short and recognisable; this is what shows on the dashboard and on every reservation.
Description — optional internal notes (working hours, contact person, language preference, etc.).
Save, and the team appears on the dashboard immediately — ready for you to assign supervisors, team members, and listings from its detail panel.
Comprehensive Cleaning Team details
Click any row on the dashboard to open the team's detail panel on the right side of the screen. The panel breaks the team into clearly labelled cards.
Information
The Information card carries the team's Name and Description. Click the edit icon at the top of the card to turn the fields into editable inputs, then click the green checkmark to save or the red close icon to discard your changes.
Supervisors
The Supervisors card lists the team members who oversee the team's work. Click the + button to link an additional supervisor from your organisation users, or remove one that no longer applies. Supervisors are pulled from the same user list as the rest of your organisation.
Team members
The Team members card lists every active personnel assigned to the team — the cleaners who pick up tasks in the cleaning app. Use the + button to link new members and the matching remove action to detach them.
Linked Listings
The Linked Listings card shows every listing currently assigned to the team. Each listing appears as a clickable link that takes you to its property settings.
A listing can only be linked to one clean team at a time — moving a listing to a different team automatically removes it from the previous one.
Manage
At the bottom of the panel, the Manage card carries a Delete Clean Team button. Deleting a team is irreversible and:
Cancels every task currently assigned to the team.
Detaches the team from every listing it was linked to.
Removes the team's record from the dashboard.
A confirmation dialog asks you to confirm before the deletion goes through.
Tips
Match team names to how you talk about them. If your team calls them Cleaning Crew A, name them that — short, recognisable names beat the formal company name in lists.
Use the description field as a quick context note. Working hours, contact person, language preference — keep the info that helps the next manager pick up where you left off.
Move listings, don't create duplicate teams. If a listing changes cleaner, re-link it from the new team — the single-team-per-listing constraint enforces this automatically.
Add a second supervisor for hand-offs. When the main contact is unavailable, a backup supervisor means tasks don't sit waiting for approval.
Delete carefully. If a team is going on hiatus, unlink listings rather than delete — the team's history stays around for reporting.
Related pages
Unified AI Inbox — surface cleaning tasks on the Operations tab of every reservation.
Multi-Calendar — cleaning indicators flag which units still need cleaning before the next arrival.
Service Templates — services flagged as Show in Cleaning Task appear in the cleaner's task list.
Review Center — track cleaning performance and individual cleaner scores.
General (Listings Details) — assign the cleaning team that owns turnovers for each listing.
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