> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway-platform/service-templates.md).

# Service Templates

The **Service Templates** page lets you define and standardise the recurring services your team adds to reservations — extra towels, baby beds, late check-out, breakfast, parking, and the rest. Configure each service once with rules for how it triggers and how many to deliver, and Guestway handles the rest: it surfaces on the reservation, on the cleaner's task list, and against the right linked listings automatically.

***

### The Service Templates dashboard

Each row in the dashboard represents a predefined service, organised into key columns:

* **Service Name** — the title of the service (e.g. *Extra Towels*, *Baby Bed*).
* **Max Amount** — the maximum quantity that can be assigned per reservation.
* **Category** — Consumables (toilet paper, shower gel), Accommodation (late check-out, parking), Amenities (cribs, high chairs, bikes), or Other.
* **Type** — the specific item or service within the category.
* **Manual Assign** — whether staff can manually add the service to a reservation.
* **Auto Assign** — whether Guestway automatically adds the service based on the configured rules.

{% @guideflow/guideflow-embed requestedUrl="<https://app.guideflow.com/player/1pz4qw6bvr>" %}

If you make changes or want to see the latest updates, click the **Refresh Service Template** button to reload the dashboard.

***

### How a service template flows

A configured service template surfaces in several places:

* **Reservation tab** in the [Unified AI Inbox](https://docs.guestway.io/guestway-platform/unified-ai-inbox) — under the **Services** section, where staff can manually add the service to a reservation if the template allows it.
* **Cleaning task list** — when **Show in Cleaning Task** is enabled, the service appears in the cleaner's app for the relevant turnover.
* **Linked locks** — smart locks and static locks tied to the template are issued or assigned alongside the service.
* **Auto-assignment** — services with **Auto Assign** enabled are added to matching reservations automatically based on the rules you configure.

***

### Creating a new Service Template

Click the **+ Create** button at the top of the page to open the template editor. Each step covers a different aspect of the service.

#### 1. Information

Set the essential details that define your service.

* **Name** — a clear, concise label that conveys what the service is.
* **Description** — a brief explanation or special note for the team.
* **Category** — pick the bucket the service belongs to:
  * **Consumables** — items that get used up (toiletries, paper goods, snacks).
  * **Accommodation** — stay-related services (late check-out, early drop-off, parking, pet allowance).
  * **Amenities** — reusable guest conveniences (cribs, bikes, bathrobes, extra pillows).
  * **Other** — anything that doesn't fit the categories above.
* **Type** — the specific item within the category, picked from a predefined list (e.g. *Toilet paper*, *Crib*, *Shower gel*, *Late check-out*, *Bike*).
* **Show in Cleaning Task** — when enabled, the service appears on the cleaner's task list so it becomes part of the turnover workflow.
* **Must be checked** — when enabled, the service requires explicit confirmation before its task can be considered complete.

#### 2. Availability

Define when the service triggers during a guest's stay.

* **Trigger Type** — pick the timing:
  * **Arrival** — runs before guest check-in.
  * **Departure** — runs after guest check-out.
  * **Daily** — repeats every day during the stay.
  * **Always** — available at any time and can be assigned whenever needed.
* **Available days** — restrict the service to certain days of the week. Useful for services that only run on cleaning days, or that aren't available on weekends.
* **Deliver on Next Day** — when enabled, the service is carried out one day after the trigger event.

#### 3. Amount

Set quantity limits and how the service is assigned to a reservation.

* **Max Amount (Supply)** — the maximum number of units available per stay. Prevents over-allocation and helps manage stock.
* **Auto-assignment rule** — choose how Guestway calculates the auto-assigned quantity based on the booking. Options include:
  * Fixed ratios — *X per guest*, *X per night*, *X per guest per night*.
  * Capped rules — same ratios but with a maximum, so long stays don't get an unlimited supply.
  * Tiered rules — for example, *one per guest per three nights, up to six nights*.
* **Auto-assigned amount** — the number the system fills in when the rule applies.
* **Manual Assign** — let team members add the service manually when they need to.
* **Auto Assign** — let the system add the service automatically based on the trigger and rule.

#### 4. Linking

Connect the service to the right properties and locks.

* **Apply to all listings** — quick toggle that attaches the template to every listing in your portfolio. When off, pick listings explicitly.
* **Specific listings** — select the exact listings that should have this service available.
* **Smart locks** — attach the [Smart Locks](https://docs.guestway.io/guestway-platform/smart-locks) tied to the service (e.g. a parking gate or storage room).
* **Static locks** — attach any [Static Locks](https://docs.guestway.io/guestway-platform/static-locks) the service relies on.

#### 5. Summary

After saving, a summary view shows the configuration and a direct link to the template's detail page.

{% @guideflow/guideflow-embed requestedUrl="<https://app.guideflow.com/player/6kwe97wtzk>" %}

***

### Managing existing templates

* **Edit** — open any template from the dashboard to update its information, availability, amount rules, or linked properties.
* **Subscribe / Unsubscribe** — pause a template without deleting it. Unsubscribed templates stop applying to new reservations but keep their history.
* **Archive** — retire templates you no longer use. Archived templates fall out of the active dashboard but their data stays for reporting.

***

### Tips

* **Start with the most common services.** Towels, toiletries, late check-out, parking — these cover most repeat requests and pay for themselves quickly.
* **Use Auto Assign for the predictable stuff.** *One toilet paper per guest per three nights* is a rule, not a decision your team should be making per booking.
* **Keep Show in Cleaning Task on for anything physical.** If the cleaner has to set it up or replace it, the cleaning task list is where they'll see it.
* **Use Available days for services that aren't always offered.** If breakfast only runs on weekends, restrict the days so the template doesn't suggest it on a Monday.
* **Apply to all listings only when the service is truly universal.** For services that vary by property type (parking on some listings but not others), pick listings explicitly.
* **Archive instead of delete.** Past reporting breaks if the template is gone — archive keeps the historical link intact.

***

### Related pages

* [Unified AI Inbox](https://docs.guestway.io/guestway-platform/unified-ai-inbox) — where Services surface on the Reservation tab during conversations.
* [Cleaning](https://docs.guestway.io/guestway-platform/cleaning) — manage the cleaning teams that pick up services flagged for cleaning tasks.
* [Smart Locks](https://docs.guestway.io/guestway-platform/smart-locks) — connect smart-lock devices that can be linked to a service.
* [Static Locks](https://docs.guestway.io/guestway-platform/static-locks) — manage manual lock codes that can be linked to a service.
* [Properties](https://docs.guestway.io/guestway-platform/properties) — configure the listings that a service template can apply to.


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