Holding Settings

A Holding is the top-level structure in Guestway — the parent account that groups multiple organizations under one roof. Use Holding Settings to manage your portfolio, owners, shared hubs, users, and

What is a Holding?

A Holding sits above organizations and lets you:

• Group multiple organizations under one parent account

• Manage owners at a global level

• Control user access across organizations

• Keep your portfolio structured and scalable as you grow

This is especially useful for property managers, groups, or agencies managing multiple brands, regions, or legal entities.

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Access Holding Settings

1. Log in to Guestway.

2. In the top-right corner of the platform, click your profile picture (or the circle with your initials).

3. Select Profile organization.

4. In the settings menu, click Holding.

Once inside, you'll see six sections — each controlling a different aspect of your holding:

• General

• Organizations

• Hubs

• Owners

• Users

• Billing

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General

Set or edit the name of your holding and define global settings that apply across the structure.

Use this section to clearly identify the holding that groups all your organizations together.

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Organizations

The Organizations section is where you structure your portfolio. Here you can:

• Create new organizations under the holding

• View all existing organizations linked to it

This is the place to create and manage different companies, brands, or operational entities that belong to the same holding.

👉 Think of organizations as operational units inside your holding.

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Hubs

In Hubs, you can set up hubs that are visible to all users across the holding. In contrast to personal hubs — which are private to a single user — these shared hubs are visible to anyone in the holding.

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Owners

In Owners, you manage who owns the holding. You can:

• Add new owners

• Remove existing owners

Owners typically have high-level access and control over the holding and its organizations.

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Users

The Users section lets you manage everyone who has access to the holding. Here you can:

• Add new users

• See all existing users

• View which organizations each user is part of

This gives you a clear overview of who has access to what, making it easier to manage permissions across multiple teams and organizations.

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Invoicing

Access Stripe invoicing and export ID Verification usage reports.

Sign in to Stripe to view invoices and billing details. You can edit your billing information and download invoices directly from here.

Exporting ID verification usage. Download a monthly CSV of ID verification usage — reservation codes, stay dates, and verification counts — to reconcile verification charges for holding invoicing.

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Why this matters

Holding settings are essential if you:

• Manage multiple organizations or brands

• Work with several owners or stakeholders

• Need clear visibility and control over user access

• Want a scalable structure as your portfolio grows

By centralizing everything at the holding level, Guestway helps you keep your operations clean, structured, and easy to manage — no matter how complex your setup becomes.