Checklists

Structured checklists built directly into the Guestway Inbox to help teams stay consistent, efficient, and on top of every step of the guest journey — from booking to checkout.

Managing guest communications at scale — especially across multiple properties and property management companies — requires clarity, consistency, and flawless execution. That’s exactly why we introduced Checklists in Guestway.

Designed primarily for virtual guest communication teams and agencies, Checklists provide a clear, step-by-step operational framework that operators can follow throughout the entire guest lifecycle: pre-booking, pre-arrival, check-in, during stay, and check-out.

Each checklist is made up of actionable tasks that guide operators on what needs to be done, when, and by whom — ensuring nothing slips through the cracks, even when handling hundreds of conversations across different clients and properties.

While many of these actions can be fully or partially automated with Guestway (messages, access codes, follow-ups, reviews, etc.), checklists act as a final layer of control and accountability. They help teams verify that key actions were completed, exceptions were handled, and manual interventions were properly executed.

How it works

• Checklists live directly inside the Inbox, under the Operations tab, keeping tasks and conversations perfectly aligned.

• They can be configured at different levels (organization, property group, or individual property), just like Saved Replies and Guidebooks.

• Teams can standardize workflows across clients while still adapting to each PMC’s specific processes and service level.

Why it matters

• Ensure consistent guest experience across properties and clients

• Reduce human error in high-volume communication environments

• Speed up onboarding and training of new operators

• Create clear operational accountability without adding heavy ops tooling

In short, Checklists turn best practices into repeatable execution, making Guestway even more powerful for teams managing guest communication at scale.