Reservation Panel
The Reservation Panel is your single source of truth for every reservation across your portfolio: past, present, and future. Use it to look up bookings, prepare for arrivals and departures, and keep
What the Reservation Panel shows
The panel provides a comprehensive record of every reservation you have ever received. For each booking, you can quickly see:
Reservation number — unique identifier for the booking.
Status — current state of the reservation.
Listing — the unit or property the guest booked.
Guest name — name of the lead booker.
Check-in and check-out dates — the stay window.
Outstanding balance — any amount still owed on the reservation.
Filtering by stay status
Filter the panel to focus on the reservations that matter right now.
Reservations
The full list of every reservation, regardless of date or status. This is your go-to view for reviewing the entire booking history, identifying trends, or managing future stays. Ideal for tracking long-term performance and making sure no reservation slips through.
Arrivals Today
All guests scheduled to check in on the current day. Front-desk and operations teams use this view to prepare for arrivals — confirming booking details, assigning units, and making sure everything is ready for the guest's stay.
Departures Today
All reservations checking out today. Useful for coordinating housekeeping, preparing for new check-ins, and identifying last-minute issues or pending balances before guests leave.
Currently Staying
All active reservations where guests are currently on-site. Helpful for monitoring in-house guests, managing requests, and quickly accessing booking information for ongoing stays.
Guest contact details
Open a reservation to see everyone connected to the booking, not just the lead booker, with each guest's phone numbers and email addresses.
Set a preferred contact detail
When a guest has more than one phone number or email address, mark the one you want Guestway to use.
Open the reservation and find the guest's contact details.
Hover the phone number or email address you want to prioritise.
Click the star icon (tooltip: Mark as primary).
Future messages use the primary detail when one is available. To clear it, click the star again (Remove as primary).
Worth doing whenever an OTA hands you a relay address alongside the guest's real one, or when a booking arrives with an old number attached. Set the primary once and every later message goes to the right place.
Find a reservation by phone number
Search accepts a phone number as well as guest names and booking codes — when a number is the only detail you have, that's enough to find the booking. This works in the Unified AI Inbox search too.
Tips for daily use
Start your day in Arrivals Today. Scan the list before guests arrive to confirm details and flag anything that still needs attention.
Switch to Currently Staying for in-stay support. When a guest reaches out mid-stay, this filter is the fastest way to pull up their booking.
Pair Departures Today with cleaning coordination. Cross-reference it with the cleaning indicators in the Multi-Calendar so each unit is ready for the next arrival.
Watch outstanding balances. Keep an eye on the balance column before the stay ends so you can chase bookings that still owe money.
Use the full Reservations view for reporting. When you need historical context — past performance, repeat guests, season-over-season trends — start with the unfiltered list.
Sort reservation lists by estimated arrival or estimated departure to line up your day around who's coming and going.
Open a reservation to see everyone connected to the booking and reach their contact details, not just the lead booker.
Related pages
Multi-Calendar — visual timeline of every reservation across listings.
Unified AI Inbox — manage the guest conversations attached to each reservation.
Guest Portal — the guest-facing web app generated for each booking.
Review Center — handle guest reviews after check-out.
Cleaning — coordinate the turnover that follows each departure.
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