> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway-mobile-app/getting-started.md).

# How to install and sign in to the Guestway app

This guide shows you how to set up the Guestway app on your phone, from your invitation email to your first sign-in.

{% hint style="info" %}
**Before you start**

* You have an invitation email from Guestway, sent by your organization.
* You have an iPhone or an Android phone.
  {% endhint %}

## Accept your invitation

{% stepper %}
{% step %}

### Open the invitation

Open the invitation email and tap **View Invitation**. The account setup page opens in your browser.

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/g4Vu5wdJe8wEyKnTTuqP/Unknown-15.png" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Create your account

Set your password, check your details and agree to the **Terms and Conditions**.
{% endstep %}
{% endstepper %}

## Install the app

{% stepper %}
{% step %}

### Get the app

Install Guestway from the [App Store](https://apps.apple.com/be/app/guestway-management/id6444291470) on an iPhone, or from [Google Play](https://play.google.com/store/apps/details?id=io.guestway.management) on an Android phone.

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/SBVbVTM6NYFRvwob7uCZ/Guestway%202.PNG" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Sign in

{% stepper %}
{% step %}

### Enter your email and password

Open the app. Under **Sign in with your Guestway account**, enter your **Email address** and **Password**, and tap **Sign in**.

If you forgot your password, tap **Forgot password?**, enter your email address and tap **Reset password**. Follow the link in the email, then sign in with the new password.

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/2kzeALQgEdbQAiduh5NV/guestway.PNG" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter your two-factor code

If you turned on two-factor authentication for your account, the **Two-Factor Authentication** screen opens. Enter the 6-digit code from your authenticator app. The app checks the code as soon as you entered 6 digits; if it doesn't, tap **Verify Code**.
{% endstep %}
{% endstepper %}

## Finish first-time setup

The first time you sign in on a phone, three welcome screens set up the app.

{% stepper %}
{% step %}

### Start the setup

On *Welcome, let's get you setup!*, tap **Get started**.
{% endstep %}

{% step %}

### Choose notifications

On *Would you like to receive notifications?*, tap **Yes please!** and allow notifications in your phone's prompt. If you don't want them now, tap **No thanks.**
{% endstep %}

{% step %}

### Choose biometric protection

On *Enable biometric authentication?*, tap **Yes please!** and confirm with Face ID or your fingerprint, so the app asks for it each time it starts. If you don't want it, tap **No thanks.**
{% endstep %}
{% endstepper %}

The app opens on the **Schedule** tab, in the organization you belong to. If you belong to more than one, you can change it in **Settings** → **Organization**.

## Troubleshooting

<details>

<summary>What does "Two-Factor Authentication Required" mean?</summary>

Your organization requires two-factor authentication, but you have not set it up yet. Tap **Set up 2FA on Guestway** and set it up in the web app. Then tap **Back to login** and sign in again. See [How to turn on two-factor authentication](/account-and-administration/your-profile/how-to-turn-on-two-factor-authentication.md).

</details>

<details>

<summary>Why don't I see the Inbox tab?</summary>

The **Inbox** tab needs the **Platform app** access, under **Apps and access** in the role editor. Every platform user role has it; cleaner accounts don't, and see only **Schedule**, **Calendar** and **Settings**. Ask an admin of your organization if you need the inbox.

</details>

<details>

<summary>Why does the app say "No biometric authentication is set up on this device."?</summary>

Your phone has no Face ID or fingerprint set up. Tap **No thanks.** to go on, or set one up on your phone and turn on biometric protection later. See [How to turn on biometric protection](/guestway-mobile-app/settings/how-to-turn-on-biometric-protection.md).

</details>

## Related

* [Schedule](/guestway-mobile-app/cleaning/schedule.md)
* [Settings](/guestway-mobile-app/settings.md)
* [How to turn on notifications](/guestway-mobile-app/settings/how-to-turn-on-notifications.md)
* [Inbox](/guestway-mobile-app/inbox.md)


---

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