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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Getting started

The Guestway App is your mobile workspace for hospitality operations — view daily cleaning tasks, message guests, and stay coordinated with your team from one place. This page walks you through first-time setup, from accepting your invitation to landing on your task list.

Before you begin

To complete setup you'll need:

  • An invitation email from Guestway (sent by your manager or team lead)

  • An iPhone or Android phone

  • A few minutes — the full flow takes under five

If you haven't received an invitation yet, reach out to your supervisor before continuing.

Step 1 — Accept your invitation

You'll receive an email inviting you to join Guestway. Open it and tap View Invitation to open the account setup page in your browser.

Step 2 — Create your account

On the setup page, follow the prompts to set your password and confirm your details. Agree to the Terms and Conditions to finish registration — your Guestway account is now active.

Step 3 — Install the Guestway app

Install the app on the phone you'll use day-to-day:

  1. Open the App Store (iOS) or Google Play Store (Android).

  2. Search for Guestway.

  3. Tap Install on the official Guestway listing.

Or use the direct store links:

Step 4 — Sign in

Open the app and sign in with the credentials you just created.

  1. Enter your email address.

  2. Enter your password.

  3. Tap Sign in.

Forgot your password? Tap Forgot password? on the sign-in screen and follow the email link to reset it. If your organization requires two-step verification, you'll be prompted for a verification code after entering your password.

Step 5 — Finish first-time setup

The first time you open Guestway, a short wizard helps you tune the app to your preferences:

  • Notifications — Allow push notifications to get alerts for new messages, task assignments, and schedule changes. You can change this later in Settings.

  • Biometric protection — Optionally require Face ID or fingerprint each time the app opens, for an extra layer of security.

  • Theme — Choose Light or Dark mode.

Tap Continue on the final slide to land on your task list.

You're now active!

Once you reach the home screen, your cleaning schedule and conversations load automatically. If you see the message "You are not part of any cleaning team", you haven't been added to a property yet — contact your supervisor or team lead so they can add you to your building. Once you're added, your tasks will appear automatically. If the issue persists, reach out to Guestway support.

Navigation menu overview

The bottom navigation bar gives you fast access to the three core areas of the app:

  • Tasks — Your scheduled and completed cleanings, organized by week. Open any task to see property details, guest information, and complete the job. See Cleaning Tasks for the full guide.

  • Inbox — Every guest conversation tied to a reservation, with stay context, AI draft suggestions, and internal notes for your team. See Inbox for details.

  • Settings — Notification preferences, organization switching, theme, language, biometric protection, and account actions. See Settings.

What's next

Now that you're set up, dive into the area you'll use most:

PreviousStatic LocksNextCleaning Tasks

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