Managing cleaning tasks
The task page is where you find everything needed to clean a property correctly — the stay timeline, the previous and next reservation, guest count, required services, consumables, bed setup, smart-lock details, and any special instructions — all on one screen. Open it whenever you start a job, so you can plan, work, and finish without flipping between tools.
Opening a task
Open a task from a card in Schedule, from a cleaning icon in Calendar, or from the cleaning card on a reservation's Operations tab. The task page opens full-screen; close it with Close when you're done.
Property header
At the top of the page, a large photo of the property frames the listing's nickname. Use it to confirm you're looking at the right unit before starting work.
Owner reservation warning
When the next reservation is an owner stay rather than a regular guest, a notice appears at the top of the page: The owner of the property will be the next guest. Please take extra care when cleaning. Owner stays often carry higher expectations than booking-platform guests, so treat the unit accordingly.
Job summary
Below the property header, a single row shows the clean team and the scheduled date on the left, and a green guest count pill on the right (2 guests).
Previous and next reservation
Two buttons, Prev. reservation and Next reservation, open the reservation you're turning over from and the one you're preparing for. A greyed-out button means there's no reservation on that side. Use them to check guest counts, special requests or an early check-in before you start.
These buttons appear for accounts that can read conversations. Cleaner-only accounts don't see them.
Stay timeline
The timeline lists the moments that shape your cleaning window, top to bottom, each with a time and the gap between them (2h 30m):
Check-out · Previous guest
When the previous guest leaves (closed-door icon). You can't be in the unit before this.
Start
The cleaning window opens (green).
End
The target completion time (green).
Deadline
The hard finish time before the next arrival (orange clock).
Check-in · Next guest
When the next guest arrives (open-door icon).
Rows are colour-zoned: green inside the window, orange for buffer, red outside it. When the task is for today, the row you're currently in is highlighted.
If the guest bought an upsell, the timeline says so: a Late check-out note (moon icon) on the Start row, or an Early check-in note (sun icon) on the End row. The original check-out or check-in row is replaced, so the times you see are the ones that apply.
Required services
The Required section lists items the team expects you to handle and verify for this specific stay — for example, setting up a baby bed, providing extra linens, or fulfilling other guest-specific requests. Each row reads amount · service name (for example 1 · Baby bed).
To use it:
Handle the item in the unit.
Tap the row to toggle the circle on the right from empty to a green checkmark.
Repeat for every required item.
Every required item must be checked before you can complete the task. If any are still open when you tap Complete, the app pulses the unchecked items in red and shows the message "Please check the required fields."
Consumables
The Consumables section is a tile grid of items to replenish in the unit — toilet paper, soap, shampoo, towels, and similar supplies. Each tile shows the count and item name so you know exactly how many of each to leave behind.
Consumables don't need to be checked off, but stock according to the count shown.
Bed setups
The Bed Types block shows the bed configuration this stay needs — for example, how many double, single, or sofa beds to make up. Use it to set up the bedrooms correctly before the next guest arrives.
Smart locks
If the property has smart locks, the Smartlocks section lists each lock by its door name with its battery level (or Plugged in), so you can spot an access issue before you're at the door.
Bottom action bar
A pinned bar at the bottom of the screen holds the actions for the task:
Complete (green) — Opens the completion flow. Grey until every required service is checked; tapping it early pulses the unchecked rows and shows Please check the required fields.
Job completed (outline) — Replaces Complete after submission. The red ✕ beside it is Undo Job; a dialog warns Please note that this will notify the guests that their accommodation isn't ready yet.
WhatsApp (green icon) — Opens WhatsApp with a pre-filled message containing the property's city and nickname, handy for quickly relaying the job to a colleague.
If you tap Complete on a task scheduled for a future date, the app asks you to confirm before continuing — useful if you're working ahead, and a safeguard against accidentally finishing the wrong task.
For the full submission flow, see Completing a task.
After completion
A finished task shows the cleaner's Notes, any Damaged Goods or Extremely Dirty remark as a badge, and a Pictures strip of the uploaded photos. Tap a photo to zoom.
What's next
Ready to submit photos, remarks, and notes? Follow Completing a task.
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