> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway-mobile-app/cleaning/completing-a-task.md).

# How to complete a cleaning task

This guide shows you how to finish a cleaning task in the Guestway app, with remarks, photos and notes for your team.

{% hint style="info" %}
**Before you start**

* You are signed in to the Guestway app.
* You are a member of the clean team of the task.
  {% endhint %}

## Open the task

{% stepper %}
{% step %}

### Find the task

Tap the task card in **Schedule**, or its cleaning icon in **Calendar**. The task page opens.

{% hint style="success" %}
Open the task before you start cleaning. You then know the required services, the consumables to leave and the **Deadline** on the timeline.
{% endhint %}
{% endstep %}

{% step %}

### Check off the required services

Under **Required**, tap each service when it is done. Its circle turns into a green check.
{% endstep %}

{% step %}

### Open the complete screen

Tap **Complete** at the bottom of the page.

If **Complete** is grey, a required service is not checked: the open rows pulse red and you see *Please check the required fields.*

If the task is planned for a later day, a dialog asks if you want to go on. Tap **Continue**.

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/2ram2NSfCynO03Xo3tx2/Pictures.PNG" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Add remarks, photos and notes

{% stepper %}
{% step %}

### Add remarks

Under **Remarks**, tap **Extremely Dirty** if the guests left the property in a very dirty state, and **Damaged Goods** if they damaged items in the property. A red check marks each remark you choose.

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/MVuk71qF3ivzcp707Doy/image.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add photos

Under **Pictures**, tap the camera tile to take a photo, or the photo tile to choose up to 30 photos from your library at a time.

Each photo uploads right away. A green check means it is uploaded. If a photo turns red, tap it to try again. Tap the **X** on a photo to remove it.

{% hint style="success" %}
If you choose **Extremely Dirty** or **Damaged Goods**, add photos that show it.
{% endhint %}

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/L7yk8WR8taFHw36nTlLn/image.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add notes

Under **Notes**, write what else your team should know, for example broken or missing items, or supplies to restock. You can write up to 4,096 characters.

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/lXcEqszErj9jK9ufdymg/image.png" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Submit the task

{% stepper %}
{% step %}

### Wait for the photos

While photos upload, the line above **Submit** shows how many are preparing and uploading, and **Submit** stays grey.

If a photo failed to upload, the line says so in red. You can still submit, but that photo is not added.
{% endstep %}

{% step %}

### Submit

Tap **Submit**. The app goes back to the list, and the task card is struck through with a green check.

If your clean team requires an inspection, the task shows **Awaiting inspection** until a supervisor of the team approves it.

If you see an error, check your connection and tap **Submit** again.

{% hint style="success" %}
Submit the task on the day of the cleaning, so your team can follow up on the photos and notes.
{% endhint %}

<figure><img src="https://content.gitbook.com/content/kBDBFX4VDrFqOnghyBKx/blobs/KID47UzpQlFF9FRYKcUp/image.png" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Troubleshooting

<details>

<summary>How do I undo a completed task?</summary>

Open the task and tap the red **X** next to **Job completed**, then **Continue**. Undo tells the guests that their accommodation isn't ready yet, deletes the uploaded photos and unchecks the required services.

</details>

<details>

<summary>How do I approve a task that is awaiting inspection?</summary>

If you are a supervisor of the clean team, open the task and tap **Complete**. The task is then done.

</details>

## Related

* [Cleaning task details](/guestway-mobile-app/cleaning/managing-cleaning-tasks.md)
* [Schedule](/guestway-mobile-app/cleaning/schedule.md)
* [How to assign cleaning tasks in the app](/guestway-mobile-app/cleaning/how-to-assign-cleaning-tasks-in-the-app.md)


---

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