Smoobu

💬 How a new customer can reach out to us

If someone wants to contact Guestway, they can simply send an email to [email protected]. That inbox is monitored by our team, so any new customer inquiry — whether it’s about a demo, partnership, or general question — will be received and routed to the right person.

To make sure the email is handled quickly, they should include:

• Their name and company

• The number of properties or units they manage (if relevant)

• A short description of what they’re interested in (e.g. “looking for a demo,” “pricing,” “integration question”)

Once the email is received, someone from the Guestway team will reply — usually within 24 hours — to start the conversation or schedule a demo.

PMS Connection during sign-up:

PMS Connection from the platform (after sign-up completed):

Webhook URL

After the smoobu integration is created in Guestway, a webhook URL will also need to be set in the smoobu webplatform. This will be under Advanced>API Keys>Webhook URLs, where a URL like this will need to be added: https://webhooks.guestway.io/webhooks/integrations/externals/smoobu/integrations/{integrationId}/smoobu-webhook

Note that this URL still uses a placeholder for the integrationId, the needed URL will be given by the person helping with the onboarding, or by someone from the developer team.

Add the given webhook URL here: