Apaleo

Connect an Apaleo account to Guestway from inside the platform at any time.

PMS Connection from the platform (after sign-up completed):

Already signed up? Connect an Apaleo account from inside your existing Guestway account.

What is Email Forwarding?

You can manage how your OTA-related emails are handled.

The Receiving email provides you with a unique Guestway email address that can be added to platforms like Booking.com and Expedia. When those platforms send reservation or guest communication emails, Guestway will automatically receive and process them.

The Email Forwarding feature allows you to define a destination email address where Guestway will forward all incoming messages—this ensures you still receive all OTA emails in your own inbox while also letting Guestway handle automation and responses.

Billing with Apaleo

Teams on Apaleo can work with the guest's Apaleo bill from inside Guestway, without switching systems:

Action	What it does
Retrieve guest bills	Pull the guest's current bill from Apaleo and see the open items against the reservation.
Add bill lines	Post a new charge to the guest's Apaleo bill from Guestway.
Record payments	Register a payment against the bill so Apaleo and Guestway agree on what's settled.

Because payment and settlement actions depend on what the connected system supports, they only appear where Apaleo can service them. If an action is missing on a reservation, check the connection rather than assuming the feature is off.

Fees you configure in the Guest Journey Fees step can be written to the Apaleo bill by turning on Sync to PMS bill on the fee.

Need Help?

If you want to contact Guestway for support, send an email to [email protected].