Reservation

In the reservation panel, you’ll see a snapshot of the booking, including the listing’s nickname as set in your PMS, the full title and main image, the reservation status, the guest’s name, and the number of nights they will be staying.

To view any adjusted check-in or check-out times, hover over the information (‘i’) icon.

Mood detector

It’s possible to analyze the guest’s mood and determine their level of satisfaction. The AI will continuously monitor how the conversation evolves and adjust the sentiment accordingly. This is a great tool for a targeted approach to mitigating the risk of bad reviews.

Services

Services are used to inform the cleaning team about any special items or specific setups required in the guest’s unit, such as a baby bed or other amenities. You can view all the services that have already been added for a reservation, ensuring that all necessary arrangements are in place.

To add a new service, simply click the ‘+’ icon. Please note that services can only be added before the guest’s check-in date. Depending on how the service templates are configured, you might be restricted from making changes to these services during the guest’s stay. However, some templates allow modifications at any time if needed, offering flexibility to accommodate last-minute requests.

AI Chat Summary

The AI Summary feature automatically generates a concise, chronological overview of the entire guest conversation. This helps you quickly understand key points and track important details without reading every message. It saves time, improves communication efficiency, and ensures nothing important is missed.

Calendar

The calendar provides a visual overview of the listing’s availability using color codes. Each color represents a different reservation status to help you quickly understand the booking situation.

• Dark Green: Highlights the active reservation for the current guest. This color makes it easy to identify ongoing stays

• Light Green: Indicates other confirmed reservations for different guests, either in the past or upcoming. This helps with planning future cleanings, guest prep, and availability forecasting.

• White: Shows open dates when the listing is not reserved and is fully available for new bookings. This helps quickly spot opportunities for new reservations

• Orange: Marks dates for which a guest has submitted an inquiry or booking request that hasn’t been confirmed yet. These dates are on hold and may convert into actual bookings.

• Red: Identifies dates that were previously booked but have since been canceled. Useful for tracking booking changes, re-opening dates, and evaluating cancellation trends.

Price

This section provides a detailed breakdown of the reservation’s total cost. It includes the base accommodation fare, which covers the nightly rates for the stay, along with any additional fees such as cleaning charges or extra guest fees. Taxes like VAT are shown separately to give a clear picture of all charges.