E-mail forwarding
How to Set Up Email Forwarding to Guestway
Why? Forwarding your website’s inquiry emails ensures that every guest message sent through your direct booking site automatically lands in your Guestway Inbox — alongside OTAs, WhatsApp, SMS and email conversations.
Step 1 — Copy your Guestway inbox address
In Guestway, go to Settings → Guest Inbox.
Copy your unique Guestway Inbox email, which usually looks like this: 👉
[email protected]
You’ll need this address in the next step to set up forwarding from your current inquiries email.
Step 2 — Log in to your current email account Go to the inbox where your booking inquiries currently arrive — for example, Gmail, Outlook, Zoho, or your hosting provider’s webmail (e.g. SiteGround, GoDaddy, Bluehost).
Step 3 — Add email forwarding Depending on your provider:
Gmail: ⚙️ → See all settings → Forwarding and POP/IMAP → Add a forwarding address
Outlook: ⚙️ → View all Outlook settings → Rules → Set up Forwarding
Other hosts: Look for Mail Forwarding, Redirects, or Aliases in your hosting dashboard
When asked for the recipient address, paste your current inquiries email
When asked for the forwarding address, paste your Guestway inbox email (e.g. [email protected]).
Step 4 — Test your setup Send a test email to your website’s inquiry address (e.g. [email protected]). If everything is set up correctly, the message will appear in your Guestway Inbox within seconds.
✅ Done! From now on, all guest inquiries from your website will automatically appear in Guestway — so your team can reply and track everything in one place.
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