Guest Inbox

This page shows all the email addresses linked to your Guestway account, including your main Guestway inbox ([email protected]) and any custom addresses you’ve created using your verified domain.

It’s made for managing how you send and receive guest emails within Guestway.

Here you can:

• View all active inbox addresses

• See which domain each inbox is linked to

• Add new inboxes by selecting a verified domain and choosing a prefix (like [email protected])

The Guest Inbox is your control center for all guest communication across OTAs, WhatsApp, SMS and email — unified in one place.

There are two ways to have all your guest communication centralized inside your Guestway Inbox:

E-mail forwarding

(recommended for simplicity)

You can forward all messages from your existing guest email (e.g. [email protected]) to your unique Guestway address (e.g. [email protected]).

✅ Pros:

• You keep using your existing email domain (no need to change what guests see).

• Very quick and easy to set up.

⚠️ Cons:

• When you reply to messages from Guestway, your emails will be sent from your Guestway address ([email protected]) rather than your original one.

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Email Domains

You can create a new subdomain (e.g. guests.yourcompany.com) and link it directly to Guestway by verifying it in the Email Domain settings.

✅ Pros:

• You can send and receive emails directly from your own domain, no forwarding needed.

• Looks more professional (e.g. [email protected]).

⚠️ Cons:

• You’ll need to add and verify the new subdomain in your domain provider.

• Since it’s a new domain, it won’t be “warmed up” — meaning some emails might initially land in spam until reputation builds.

• The address will be slightly longer due to the added subdomain.