Creating new domains
How to Create & Link a Custom Email Domain to Guestway
Why?
Setting up a custom domain like guests.yourcompany.com allows you to send and receive emails through Guestway using your own branded address — so all messages from your website inquiries go directly to your Guestway Inbox.
Step 1 — Go to “Email Domain” Settings
In Guestway, click Settings → Email Domain.
Click “Create Domain.”
Step 2 — Add your subdomain
Enter the subdomain you’d like to use — for example:
👉 guests.yourcompany.com
Guestway will generate the DNS records you’ll need to connect this subdomain to your account.
Step 3 — Add the DNS records Log in to your domain provider (like GoDaddy, Cloudflare, Google Domains, Namecheap, etc.). In your DNS settings, copy and paste all the records Guestway gives you:
MX records → to route incoming mail
TXT / SPF / DKIM / DMARC → to verify and authenticate sending
Save the changes.
Step 4 — Verify your domain in Guestway Once the records are active (this can take a few minutes or up to 24 hours):
Go back to Settings → Email Domain.
Click “Verify.” When the domain is verified, you’ll see a ✅ confirmation.
Step 5 — Create your Guestway email address
Go to Settings → Guest Inbox.
Click “Add Email.”
Select your newly verified domain (
guests.yourcompany.com).Choose a prefix (for example,
info,bookings, orreservations). 👉 Your final email will look like[email protected].
Step 6 — Add this email to your website
Replace your old inquiry address (like [email protected]) with your new Guestway email ([email protected]) on your direct booking website’s contact or inquiry form.
All messages sent there will now arrive automatically in your Guestway Inbox.
✅ That’s it! Your branded subdomain is now connected to Guestway — every guest message from your website is centralized, tracked, and reply-ready from your unified inbox.
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