Expedia (Emails)

Overview

• Expedia and Guestway’s integration is restricted to guest communication via email.

• Configure a new Expedia user to forward all guest emails to Guestway for parsing.

• Guestway matches incoming emails to the correct guest conversations by analyzing the available information in the emails.

• Respond to guests directly from the Guestway inbox by replying to received emails.

• Should only be used when your PMS does not support Expedia communication.

Requirements

• Access to log in to the Expedia account with admin permissions

• Have at least the "super admin" role within the Guestway organization

• Have an existing PMS integration set up in Guestway that does not support Expedia communication

Step by step

• Go to your current PMS integration in Guestway (Settings ⇒ Integrations ⇒ Click the relevant PMS).

• Note the "OTA Messaging System" box for the relevant information.

  • 
• Here, you can find the "Receiving email" that must be configured in Expedia to forward all emails.

• Configure the forwarding email. This "Forwarding email" feature lets you set up an email address where Guestway forwards all received emails. This forwarding process acts as a complete email proxy.

• Log in to Expedia Partner Central: Expedia Partner Central.

• Under "Administration," go to "Users" and then click "Invite User".

• Invite a new user using the "Receiving email" provided by Guestway. This will be similar to [email protected].

  • Because you configured the forwarding email, you will still receive all emails sent to this account, allowing you to accept the invitation.

  • Accept the invitation that was delivered to the inbox of the "Forwarding email" you configured earlier.

  • Follow the steps to create and finalize the new user account.

• After creating the new user, ensure the notification settings are set up correctly:

  • Open the user in the Expedia user overview.

  • To edit notifications for one or more Expedia properties, click the actions menu and select "Edit notifications".

  • Ensure "Guest messages (email)" notifications are enabled.

Troubleshooting

To validate that all email notifications are correctly sent to Guestway, you can validate the "Forwarding email" inbox that you configured. If you do not see any guest emails from Expedia arriving in this inbox, then Guestway is not receiving the emails at all and something is wrong with the newly configured Expedia user.

All Set

From now on, any Expedia guest message will appear in your inbox. For conversations receiving at least one Expedia guest message, you will now be able to respond using the Expedia channel.