Airbnb
Airbnb
Guestway connects directly to your Airbnb account through an official integration — no email forwarding or manual setup required. Once connected, guest messages flow into your Guestway Inbox in real time, and replies are delivered natively through Airbnb messaging.
The direct integration also unlocks capabilities beyond messaging: reply to guest reviews from the Review Center, and pre-approve, approve, or alter reservations directly from the Inbox.
How it works
Unlike email-based OTA integrations (such as Booking.com or Expedia), the Airbnb connection uses direct authorization (OAuth). You log in to Airbnb, grant Guestway access, and the two platforms stay in sync from that point on. Messages are sent and received through Airbnb's API — not converted from email — which means faster delivery and access to features that email-based integrations cannot provide.
Before you start
You must have the Super Admin role (or higher) within your Guestway Organization.
You must be logged in to the correct Airbnb account you want to connect.
Connecting the right account: if you manage multiple Airbnb accounts, verify which one is active in your browser before starting. Each connected account becomes a separate integration in Guestway, and you cannot change the linked account after connecting — you would need to disconnect and reconnect.
You can add one or multiple Airbnb integrations in a single Organization. Each integration represents one connected Airbnb account.
Connecting your Airbnb account
Go to Organization Settings → Integration.
Click Add Integration.
Find the Airbnb integration and click Connect.
Enter a descriptive name for the integration — especially important if you plan to connect more than one Airbnb account.
Click Connect. You will be redirected to the Airbnb website.
Log in to your Airbnb account if prompted.
Review the permissions and click Accept to grant Guestway access.
You will be redirected back to Guestway. The integration is now active.
How to quickly see if everything is working
What changes after connecting
Once the integration is active, Guestway communicates with Airbnb directly instead of routing through your PMS. If you previously relied on your PMS for Airbnb communication, the direct integration takes priority automatically — no extra configuration needed.
Messaging
Sending messages: when you hover over the channel selector in a conversation, you will see the Airbnb integration name instead of the PMS integration name. Messages are sent directly through Airbnb.
Receiving messages: incoming Airbnb guest messages appear in your Guestway Inbox in real time.
Reviews
Reply to Airbnb guest reviews directly from the Guestway Review Center without switching to the Airbnb platform.
Listing photos
If your connected Airbnb listing has photos, Guestway pulls them into the matching listing record automatically, so your listing details stay complete. This requires the direct Airbnb integration described above.
Reservation actions
Take action on Airbnb reservations directly from the Inbox:
Pre-approve booking inquiries
Approve booking requests
Make alterations to existing reservations
Adding multiple Airbnb accounts
If your business operates several Airbnb accounts (for example, one per brand or region), repeat the connection steps for each account. Give each integration a clear, distinct name so your team can tell them apart in the Inbox channel selector.
Each integration is independent — connecting or disconnecting one does not affect the others.
Related pages
Online Travel Agencies (OTA) — overview of all supported OTA integrations.
Booking.com — set up the Booking.com integration (email-based).
Expedia — set up the Expedia integration (email-based).
Property Management Systems — your PMS integration, which the Airbnb connection builds on.
Unified AI Inbox — where Airbnb conversations appear alongside all other channels.
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