> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/integrations/online-travel-agencies-ota/airbnb.md). # Airbnb ## Airbnb Guestway connects directly to your Airbnb account through an official integration — no email forwarding or manual setup required. Once connected, guest messages flow into your Guestway Inbox in real time, and replies are delivered natively through Airbnb messaging. The direct integration also unlocks capabilities beyond messaging: reply to guest reviews from the Review Center, and pre-approve, approve, or alter reservations directly from the Inbox. *** ### How it works Unlike email-based OTA integrations (such as Booking.com or Expedia), the Airbnb connection uses direct authorization (OAuth). You log in to Airbnb, grant Guestway access, and the two platforms stay in sync from that point on. Messages are sent and received through Airbnb's API — not converted from email — which means faster delivery and access to features that email-based integrations cannot provide. *** #### Before you start * You must have the **Super Admin** role (or higher) within your Guestway Organization. * You must be logged in to the **correct Airbnb account** you want to connect. {% hint style="info" %} **Connecting the right account:** if you manage multiple Airbnb accounts, verify which one is active in your browser before starting. Each connected account becomes a separate integration in Guestway, and you cannot change the linked account after connecting — you would need to disconnect and reconnect. {% endhint %} {% hint style="info" %} You can add one or multiple Airbnb integrations in a single Organization.\ Each integration represents one connected Airbnb account. {% endhint %} *** ### Connecting your Airbnb account {% @guideflow/guideflow-embed requestedUrl="" %} 1. Go to **Organization Settings → Integration**. 2. Click **Add Integration**. 3. Find the **Airbnb** integration and click **Connect**. 4. Enter a descriptive **name** for the integration — especially important if you plan to connect more than one Airbnb account. 5. Click **Connect**. You will be redirected to the Airbnb website. 6. Log in to your Airbnb account if prompted. 7. Review the permissions and click **Accept** to grant Guestway access. 8. You will be redirected back to Guestway. The integration is now active. *** #### What changes after connecting Once the integration is active, Guestway communicates with Airbnb directly instead of routing through your PMS. If you previously relied on your PMS for Airbnb communication, the direct integration takes priority automatically — no extra configuration needed. **Messaging** * **Sending messages:** when you hover over the channel selector in a conversation, you will see the **Airbnb integration name** instead of the PMS integration name. Messages are sent directly through Airbnb. * **Receiving messages:** incoming Airbnb guest messages appear in your Guestway Inbox in real time. **Reviews** Reply to Airbnb guest reviews directly from the Guestway **Review Center** without switching to the Airbnb platform.
**Listing photos** If your connected Airbnb listing has photos, Guestway pulls them into the matching listing record automatically, so your listing details stay complete. This requires the direct Airbnb integration described above. **Reservation actions** Take action on Airbnb reservations directly from the **Inbox**: * **Pre-approve** booking inquiries * **Approve** booking requests * **Make alterations** to existing reservations
*** ### Adding multiple Airbnb accounts If your business operates several Airbnb accounts (for example, one per brand or region), repeat the connection steps for each account. Give each integration a clear, distinct name so your team can tell them apart in the Inbox channel selector. Each integration is independent — connecting or disconnecting one does not affect the others. *** ### Related pages * Online Travel Agencies (OTA) — overview of all supported OTA integrations. * Booking.com — set up the Booking.com integration (email-based). * Expedia — set up the Expedia integration (email-based). * Property Management Systems — your PMS integration, which the Airbnb connection builds on. * Unified AI Inbox — where Airbnb conversations appear alongside all other channels. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.guestway.io/integrations/online-travel-agencies-ota/airbnb.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.