General
Your General profile settings control how Guestway displays personal information, handles your account security, and formats everyday data like time, temperature, and inbox language. Spending a minute
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Your General profile settings control how Guestway displays personal information, handles your account security, and formats everyday data like time, temperature, and inbox language. Spending a minute
Click your avatar in the top-right corner of Guestway.
Go to Profile.
(alternatively you can also go here by navigating to settings in the bottom-left corner)
From here you can update every field described below.
Your profile info is what teammates see when you're assigned to a reservation, conversation, or task.
Profile picture — upload an image that identifies you inside the platform. A recognizable photo helps teammates quickly tell who handled a message or task.
First name and last name — used across the platform wherever your account appears (assignments, messages, activity logs).
To change any of these, edit the field and click Save.
Two-Factor Authentication adds a second verification step when you sign in, protecting your account even if your password is compromised.
Click the Two-Factor Authentication link in this section to start setup. We strongly recommend enabling it for every account — both for your own protection and your organization's.
Use Reset password to change your password at any time. You'll receive a secure reset link; follow it to set a new password.
These settings control how Guestway renders information for you personally — they don't affect what your teammates or guests see.
Preferred inbox language
The language incoming guest messages are displayed in
A guest writes in Spanish; you read it in English
AI Default language
The default language Guestway's AI features use when generating content for you
AI-drafted replies and review responses come back in English
Clock format
How times appear across the platform
3:00 PM vs 15:00
Temperature format
Units used for thermostat and climate data
30°C vs 86°F
Choose the language you want guest messages translated into. Auto-translation then converts every incoming message so you can read it instantly, without copy-pasting into an external tool.
Set the default language used by Guestway's AI features — including AI-suggested replies, review responses, and chat analysis summaries. Pick the language you're most comfortable reading and editing in, and AI-generated content will come back in that language by default.
Pick 12-hour or 24-hour time. The choice applies everywhere Guestway shows time — the calendar, inbox timestamps, reservation check-in/out, and activity logs.
Pick Celsius or Fahrenheit. This applies to connected thermostats and any climate-related data shown in your Guestway workspace.
Turn on Experimental mode to see and use features that are about to be released to production. Keep in mind these features are in beta, which means they may still have minor bugs. That’s the point of testing: to get the final fine-tuning right. We advise turning this on only if you consider yourself an “expert” Guestway user and enjoy sharing feedback on the latest bells and whistles.
Enable 2FA before you invite teammates. Leading by example encourages the rest of your organization to turn it on too.
Match your clock and temperature formats to your operational region. If your team and guests expect one format, aligning your account avoids small translation mistakes during handoffs.
Align your inbox language and AI Default language. Keeping both in the same language makes reading incoming messages and reviewing AI-drafted replies feel seamless.
Use a clear profile photo. In busy inboxes, avatars are often easier to scan than names.
Personal Settings — the full list of settings tied to your user account.
Organization Settings — workspace-wide settings that apply to your whole team.
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