> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/settings/personal-settings/general.md).

# General

### Opening General Profile settings

1. Click your avatar in the top-right corner of Guestway.
2. Go to **Profile**.

(alternatively you can also go here by navigating to settings in the bottom-left corner)

From here you can update every field described below.

***

### Profile information

Your profile info is what teammates see when you're assigned to a reservation, conversation, or task.

* **Profile picture** — upload an image that identifies you inside the platform. A recognizable photo helps teammates quickly tell who handled a message or task.
* **First name** and **last name** — used across the platform wherever your account appears (assignments, messages, activity logs).

To change any of these, edit the field and click **Save**.

***

### Security

#### Two-Factor Authentication (2FA)

Two-Factor Authentication adds a second verification step when you sign in, protecting your account even if your password is compromised.

Click the **Two-Factor Authentication** link in this section to start setup. We strongly recommend enabling it for every account — both for your own protection and your organization's.

#### Reset password

Use **Reset password** to change your password at any time. You'll receive a secure reset link; follow it to set a new password.

***

### Display preferences

These settings control how Guestway renders information for you personally — they don't affect what your teammates or guests see.

| Setting                      | What it controls                                                                | Example                                                      |
| ---------------------------- | ------------------------------------------------------------------------------- | ------------------------------------------------------------ |
| **Preferred inbox language** | The language incoming guest messages are displayed in                           | A guest writes in Spanish; you read it in English            |
| **AI Default language**      | The default language Guestway's AI features use when generating content for you | AI-drafted replies and review responses come back in English |
| **Clock format**             | How times appear across the platform                                            | `3:00 PM` vs `15:00`                                         |
| **Temperature format**       | Units used for thermostat and climate data                                      | `30°C` vs `86°F`                                             |

#### Preferred inbox language

Choose the language you want guest messages translated into. Auto-translation then converts every incoming message so you can read it instantly, without copy-pasting into an external tool.

#### AI Default language

Set the default language used by Guestway's AI features — including AI-suggested replies, review responses, and chat analysis summaries. Pick the language you're most comfortable reading and editing in, and AI-generated content will come back in that language by default.

#### Clock format

Pick 12-hour or 24-hour time. The choice applies everywhere Guestway shows time — the calendar, inbox timestamps, reservation check-in/out, and activity logs.

#### Temperature format

Pick Celsius or Fahrenheit. This applies to connected thermostats and any climate-related data shown in your Guestway workspace.

***

### Experimental Mode

Turn on **Experimental mode** to see and use features that are about to be released to production. Keep in mind these features are in **beta**, which means they may still have minor bugs. That’s the point of testing: to get the final fine-tuning right. We advise turning this on only if you consider yourself an “expert” Guestway user and enjoy sharing feedback on the latest bells and whistles.

***

### Tips

* **Enable 2FA before you invite teammates.** Leading by example encourages the rest of your organization to turn it on too.
* **Match your clock and temperature formats to your operational region.** If your team and guests expect one format, aligning your account avoids small translation mistakes during handoffs.
* **Align your inbox language and AI Default language.** Keeping both in the same language makes reading incoming messages and reviewing AI-drafted replies feel seamless.
* **Use a clear profile photo.** In busy inboxes, avatars are often easier to scan than names.

***

### Related pages

* [Personal Settings](https://docs.guestway.io/settings/personal-settings) — the full list of settings tied to your user account.
* [Organization Settings](https://docs.guestway.io/settings/organization-settings) — workspace-wide settings that apply to your whole team.


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