Users

The Users section displays a full list of individuals who have access to the platform within your organization.

For each user, you can see their name, email, and assigned role. If necessary, users can be removed by clicking the icon on the right.

The platform also shows any users who have been invited but haven’t yet accepted—these are marked as "Pending Invite" along with a timestamp showing when the invitation was sent.

To add a new team member, simply click the “Invite” button, enter their email address, and choose the role that best fits their responsibilities. Guestway offers a range of roles to match the different needs within your operation.

Guestway User Roles – What Each Role Can Do

Operator

Best for: Daily operations staff, guest communication teams

Operators handle the day-to-day work inside Guestway.

They can:

• Communicate with guests (inbox, scheduled messages, saved replies)

• Manage reservations, guests, issues, and reviews

• Create and manage tasks (including cleaning tasks)

• Use automations, journeys, and workflows

• Manage listings, guidebooks, smart locks, thermostats, scenes, and upsells

• Work with integrations and synced data

• Use both the main platform and the cleaning app

They cannot:

• Send broadcast messages to multiple guests at once

• Manage users, roles, billing, or organization-wide settings

👉 This is the standard role for most team members.

Super Operator

Best for: Senior operators, shift leads, centralized ops teams

Super Operators do everything an Operator can, plus communicate at scale.

Additional powers:

• Send broadcast messages to multiple guests or reservations

• Configure organization-level operational settings (non-billing)

• Slightly broader visibility and control across properties

They still cannot:

• Add or manage users

• Change billing or subscription details

👉 Ideal when someone runs operations for many properties and needs broadcast communication.

Admin

Best for: Operations managers, team leads

Admins combine full operational power with team management.

They can do everything Operators can, plus:

• Invite and manage users

• Assign roles (Operator, Super Operator, Cleaner, Viewer)

• Configure organization settings

• Manage brand settings, email domains, workflows, and checklists

• Oversee integrations and sync behavior

They cannot:

• Access billing or subscription management

👉 Give this role to people who manage both operations and the team.

Super Admin

Best for: Owners, founders, executives

Super Admins have full control over the Guestway account.

They can do everything Admins can, plus:

• Access and manage billing and subscriptions

• Manage sensitive organization-level settings

• Assign all roles (including Admin and Super Admin)

• Full visibility into security, access tokens, and integrations

👉 This role should be limited to 1–2 trusted people.

Viewer

Best for: Audits, training, owners, external stakeholders

Viewers have read-only access.

They can:

• View conversations, reservations, tasks, reviews, and reports

• See how the platform is used without affecting anything

They cannot:

• Send messages

• Edit or create anything

• Assign tasks or users

👉 Perfect for oversight, onboarding, or temporary access.

Cleaner

Best for: On-site cleaning staff

Cleaners do not use the main Guestway platform.

They can (via the Cleaning App only):

• View assigned cleaning tasks

• Update task status

• Upload photos

• Report issues

They cannot:

• See guest messages

• Access reservations beyond what’s needed for cleaning

• Use the main web platform

👉 This role is intentionally limited and mobile-first.

💡 Academy Tip

Rule of thumb:

• Doing the work? → Operator

• Running operations? → Super Operator

• Managing people & setup? → Admin

• Owning the account? → Super Admin

These roles help you manage access effectively—ensuring each team member sees only what they need to, while keeping your operation secure and organized.