Guestway MCP

You can connect AI assistants such as Claude, ChatGPT or Cursor to your Guestway account. Once connected, you can ask about your own reservations, guests, messages, housekeeping, upsells and more.

What is a MCP connection?

MCP (Model Context Protocol) is an open standard that lets AI assistants connect safely to other software. It works like a universal plug. An assistant that supports MCP can connect to Guestway without any custom setup.

The connection address URL for the Guestway MPC is:

https://mcp.guestway.io/mcp

• Team members with an Operator role or higher (Operator, Supervisor, Super Operator, Admin, Super Admin).

• Taking actions in the platform is limited to Admins and Super Admins.

• Cleaners and other roles below Operator can’t connect.

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How to connect to Guestway MCP

1

Add Guestway to your assistant

Claude (claude.ai / Claude Desktop)

1. Open Settings → Connectors.

2. Click Add custom connector.

3. Name it Guestway and paste https://mcp.guestway.io/mcp as the URL.

4. Click Add, then Connect.

On Team or Enterprise plans, an owner of your Claude workspace may need to add the connector first.

Claude Code

1. Run claude mcp add --transport http guestway https://mcp.guestway.io/mcp, then type /mcp in Claude Code and choose Authenticate.

ChatGPT

1. Open Settings → Apps & Connectors.

2. Under Advanced, turn on Developer mode.

3. Click Create (or Add connector), name it Guestway, paste the URL and choose OAuth as the authentication method.

Custom connectors are available on ChatGPT paid plans (Plus, Pro, Business, Enterprise, Edu).

2

Sign in to Guestway

Your AI assistant will open a Guestway sign-in page in your browser.

• Sign in with your Guestway email address and password.

• If you use an authenticator app for two-step verification, enter its 6-digit code when asked.

3

Check the address

The next screen shows the name of the assistant that’s connecting and the web address Guestway will send you back to (for example claude.ai or chatgpt.com).

Always check this address. Any application can give itself any name. Only continue if the address belongs to the assistant you just started connecting.

4

Choose the access permissions

Select what Guestway data your AI assistant should have access to:

Choice	What it means
Holding	The company account the connection works in (required). You can choose one holding per connection.
Organizations	All organizations are ticked by default. Untick any you want to keep out of the assistant’s reach. Use the search box if you have many.
Personal data	Do not allow (the default) keeps guest names, email addresses, phone numbers and addresses hidden. Allow lets the assistant see them.

5

Authorize

You’re sent back to your assistant, and the connection is ready!

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What the Guestway MCP connection gives you

Your assistant can look up your Guestway data while you chat with it, using your own account and your own permissions.

The Guestway MCP connection is currently read-only, so your AI assistant cannot make changes to the platform on your behalf.

For example:

Area	Examples of what you can ask
Reservations & occupancy	“How many arrivals do we have next week per property?” “Which listings had the most cancellations last quarter?”
Inbox & messaging	“How many conversations are still waiting for a reply?” “What are guests asking about most this month?”
Auto-pilot & knowledge base	“How often did auto-pilot answer on its own last week?” “Which knowledge-base suggestions are still waiting for review?”
Housekeeping	“How many clean tasks are planned for Saturday, per cleaning team?”
Upsells, deposits & damage waivers	“Which upsells sold best in August?” · “How many security deposits are still on hold?”
Reviews	“What’s our average review score per listing this year?” “Which reviews have no reply yet?”
Access & smart devices	“Which smart locks reported a failed action this week?” “How many access codes were created yesterday?”
Setup & configuration	“Which automations apply to the Riverside building?” “Which properties have no check-in journey?”

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FAQ and troubleshooting

Does this cost extra?

You need a plan with your AI provider that supports custom connectors.

Can the assistant change my data?

Currently the Guestway MCP connection is read-only on everything in Guestway. Writes and updates are not yet supported.

Does my AI provider see my guests’ personal data?

Only if you chose Allow for personal data. With Do not allow, names and contact details are hidden before anything reaches the assistant. Whatever the assistant does receive is handled under your AI provider’s own privacy terms, so check your organization’s policy before you allow personal data.

Can I connect more than one assistant

Yes. Each assistant is a separate connection with its own choices. You can, for example, allow personal data in one and not in another.

Can I connect several holdings?

Each connection covers one holding. To work across two holdings, add a second connection (for example, a second connector in Claude with a different name) and choose the other holding when you sign in.

How do I change what a connection can access?

In your AI assistant, disconnect and connect again (or choose Reconnect / Re-authenticate). The consent screen appears again, and your new choices replace the old ones.

How do I disconnect?

Remove or disconnect the Guestway connector in your AI assistant’s settings. Unused connections are also cleaned up automatically. If you need a connection cut off right away (for example, a lost laptop or an employee leaving), contact Guestway support at [email protected]

Removing someone from your organization in Guestway also blocks their connection immediately.