# Guest Journey

Use **Guest Journey** to configure the check-in form your guests see when they open the **Guest Portal**. A focused journey captures everything you need to prepare for arrival without slowing the guest down.

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### Overview

Guest Journey is the single place where you decide two things:

* **What information** you collect from each guest during check-in.
* **Which optional steps** (signatures, ID checks) are part of the flow.

Every change you make here applies to the check-in form guests encounter in the Guest App.

<figure><img src="/files/Lof75Zji2XNn2z5QuQcR" alt=""><figcaption></figcaption></figure>

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### Guest Information

Collect only what you need. Common fields include:

* Name
* Contact information
* Country

Decide what happens when there is a guest count mismatch:

* Allow the guest to proceed
* Warn the guest about the mismatch
* Block the guest from proceeding untill every guest is accounted for

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### Trip Information

Collect only what you need. Common fields include:

* Purpose of stay
* Special requests
* Estimated arrival and departure times

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### Optional steps

Enable these steps as part of the flow when your operation requires them:

* **ID verification** — for properties that require identity checks. Two options are available:
  * Require guest to take a selfie to match the document
  * Allow guest to upload an existing photo instead of forcing them to use the camera

<figure><img src="/files/j2VctF66MlakizF6WmLA" alt=""><figcaption></figcaption></figure>

* **Rental agreement signature** — for properties that require a signed agreement before arrival.

<figure><img src="/files/SwklJqcMOHTr4IoNaYrK" alt=""><figcaption></figcaption></figure>

### Tips

#### 💡 Academy Tip

> **Keep the journey as short as possible.** Shorter flows usually get better completion rates — only ask for what you truly need at check-in. If a field isn't driving a decision, a task, or a legal requirement, leave it out.

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### Related

* [Branding](https://docs.guestway.io/settings/organization-settings/branding) — set up your branding for your guest journey..
* [Guest Portal](https://docs.guestway.io/guestway-platform/guest-portal) — the guest-facing web app where your guest journey is displayed.

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