> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/settings/organization-settings/guest-inbox/e-mail-forwarding.md).

# E-mail forwarding

**Why?**\
Forwarding your website’s inquiry emails ensures that every guest message sent through your direct booking site automatically lands in your **Guestway Inbox** — alongside OTAs, WhatsApp, SMS and email conversations.

{% @guideflow/guideflow-embed requestedUrl="<https://app.guideflow.com/player/8koo2q9t5k>" %}

***

**Step 1 — Copy your Guestway inbox address**

1. In **Guestway**, go to **Settings → Guest Inbox**.
2. Copy your unique **Guestway Inbox email**, which usually looks like this:\
   👉 `yourcompany@in.gstw.io`

You’ll need this address in the next step to set up forwarding from your current inquiries email.

***

**Step 2 — Log in to your current email account**\
Go to the inbox where your booking inquiries currently arrive — for example, Gmail, Outlook, Zoho, or your hosting provider’s webmail (e.g. SiteGround, GoDaddy, Bluehost).

***

**Step 3 — Add email forwarding**\
Depending on your provider:

* **Gmail:** ⚙️ → *See all settings* → *Forwarding and POP/IMAP* → *Add a forwarding address*
* **Outlook:** ⚙️ → *View all Outlook settings* → Rules *→ Set up Forwarding*
* **Other hosts:** Look for *Mail Forwarding*, *Redirects*, or *Aliases* in your hosting dashboard

When asked for the recipient address, **paste your current inquiries email**&#x20;

When asked for the forwarding address, **paste your Guestway inbox email** (e.g. `yourcompany@in.gstw.io`).

***

**Step 4 — Test your setup**\
Send a test email to your website’s inquiry address (e.g. *<info@yourwebsite.com>*).\
If everything is set up correctly, the message will appear in your **Guestway Inbox** within seconds.

***

✅ **Done!**\
From now on, all guest inquiries from your website will automatically appear in Guestway — so your team can reply and track everything in one place.


---

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