> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/settings/organization-settings/guest-inbox.md). # Guest Inbox {% @guideflow/guideflow-embed requestedUrl="" %} This page shows all the **email addresses linked to your Guestway account**, including your main Guestway inbox (`yourcompany@in.gstw.io`) and any **custom addresses** you’ve created using your verified domain. It’s made for managing how you **send and receive guest emails** within Guestway. Here you can: * View all active inbox addresses * See which domain each inbox is linked to * Add new inboxes by selecting a verified domain and choosing a prefix (like `info@guests.yourcompany.com`) * Block specific email addresses * Block email domains The Guest Inbox is your control center for all guest communication across OTAs, WhatsApp, SMS and email — unified in one place. There are **two ways** to have all your guest communication centralized inside your Guestway Inbox: {% content-ref url="/pages/pZOdKClxkxX6S59XjekP" %} [E-mail forwarding](/settings/organization-settings/guest-inbox/e-mail-forwarding.md) {% endcontent-ref %} **(recommended for simplicity)** You can forward all messages from your existing guest email (e.g. ****) to your **unique Guestway address** (e.g. ****). **✅ Pros:** * You **keep using your existing email domain** (no need to change what guests see). * Very quick and easy to set up. **⚠️ Cons:** * When you reply to messages from Guestway, your emails will be sent **from your Guestway address ()** rather than your original one. *** {% content-ref url="/pages/0mdHcm1BdfvR5iSbMe61" %} [Email Domains](/settings/organization-settings/email-domains.md) {% endcontent-ref %} You can create a **new subdomain** (e.g. **guests.yourcompany.com**) and link it directly to Guestway by verifying it in the **Email Domain** settings. **✅ Pros:** * You can send and receive emails **directly from your own domain**, no forwarding needed. * Looks more professional (e.g. ****). **⚠️ Cons:** * You’ll need to **add and verify** the new subdomain in your domain provider. * Since it’s a **new domain**, it won’t be “warmed up” — meaning **some emails might initially land in spam** until reputation builds. * The address will be slightly longer due to the added subdomain. *** #### Blocked Emails The **Blocked Emails** list captures specific email addresses you never want reaching the guest inbox. Type the sender into the **Enter email address to block** field and click **+ ADD** — from that point on, any incoming email from that address is dropped before it surfaces in the [Unified AI Inbox](https://docs.guestway.io/guestway-platform/unified-ai-inbox). You can also block a sender directly from a guest conversation in the inbox; the entry shows up here either way, ready to be removed if you ever need to reinstate the address. *** #### Blocked Domains The **Blocked Domains** list extends the same logic to entire email domains — the cleanest way to silence promotional senders, OTA notification addresses, or spam-prone domains in one shot. Type the domain (without the `@`) into the **Enter email domain to block** field and click **+ ADD**. Every incoming email from any address at that domain is filtered out before it reaches the inbox, and you can lift the block at any time by removing the entry from the list. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.guestway.io/settings/organization-settings/guest-inbox.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.