Guest Inbox
This page shows all the email addresses linked to your Guestway account, including your main Guestway inbox ([email protected]) and any custom addresses you’ve created using your verified domain.
It’s made for managing how you send and receive guest emails within Guestway.
Here you can:
View all active inbox addresses
See which domain each inbox is linked to
Add new inboxes by selecting a verified domain and choosing a prefix (like
[email protected])Block specific email addresses
Block email domains
The Guest Inbox is your control center for all guest communication across OTAs, WhatsApp, SMS and email — unified in one place.
There are two ways to have all your guest communication centralized inside your Guestway Inbox:
E-mail forwarding(recommended for simplicity)
You can forward all messages from your existing guest email (e.g. [email protected]) to your unique Guestway address (e.g. [email protected]).
✅ Pros:
You keep using your existing email domain (no need to change what guests see).
Very quick and easy to set up.
⚠️ Cons:
When you reply to messages from Guestway, your emails will be sent from your Guestway address ([email protected]) rather than your original one.
Email Domains
You can create a new subdomain (e.g. guests.yourcompany.com) and link it directly to Guestway by verifying it in the Email Domain settings.
✅ Pros:
You can send and receive emails directly from your own domain, no forwarding needed.
Looks more professional (e.g. [email protected]).
⚠️ Cons:
You’ll need to add and verify the new subdomain in your domain provider.
Since it’s a new domain, it won’t be “warmed up” — meaning some emails might initially land in spam until reputation builds.
The address will be slightly longer due to the added subdomain.
Blocked Emails
The Blocked Emails list captures specific email addresses you never want reaching the guest inbox. Type the sender into the Enter email address to block field and click + ADD — from that point on, any incoming email from that address is dropped before it surfaces in the Unified AI Inbox. You can also block a sender directly from a guest conversation in the inbox; the entry shows up here either way, ready to be removed if you ever need to reinstate the address.
Blocked Domains
The Blocked Domains list extends the same logic to entire email domains — the cleanest way to silence promotional senders, OTA notification addresses, or spam-prone domains in one shot. Type the domain (without the @) into the Enter email domain to block field and click + ADD. Every incoming email from any address at that domain is filtered out before it reaches the inbox, and you can lift the block at any time by removing the entry from the list.
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