Creating new domains

How to Create & Link a Custom Email Domain to Guestway

Creating New Domains

Setting up a custom email subdomain like guests.yourcompany.com lets you send and receive guest inquiries through Guestway using your own branded address. Every message from your direct booking website lands straight in your Guestway Inbox — centralized, tracked, and ready to reply.

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Before you start

You'll need:

• Access to your domain provider's DNS settings (GoDaddy, Cloudflare, Google Domains, Namecheap, etc.).

• An existing domain you own (for example, yourcompany.com) — you'll create a subdomain under it.

• Admin access to your Guestway organization settings.

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Step 1 — Open Email Domain settings

1. In Guestway, go to Settings → Email Domain.

2. Click Create Domain.

Step 2 — Add your subdomain

Enter the subdomain you want to use with Guestway — for example, guests.yourcompany.com.

Guestway generates a set of DNS records that connect this subdomain to your account. Keep this screen open — you'll copy the records in the next step.

Step 3 — Add the DNS records at your domain provider

Log in to your domain provider and open its DNS settings. Copy and paste all records Guestway gave you:

Record type	Purpose
MX	Routes incoming mail to Guestway
TXT / SPF	Authorizes Guestway to send on your behalf
DKIM	Signs outgoing mail so it isn't flagged as spam
DMARC	Sets your domain's authentication policy

Save the changes at your provider. DNS changes can take a few minutes to propagate — sometimes up to 24 hours. If verification fails immediately, wait and try again.

Step 4 — Verify the domain in Guestway

1. Return to Settings → Email Domain.

2. Click Verify.

3. When every record is detected, you'll see a ✅ confirmation next to the domain.

If verification fails, double-check that each record was pasted exactly as shown — extra spaces or missing characters are the most common cause.

Step 5 — Create your Guestway email address

1. Go to Settings → Guest Inbox.

2. Click Add Email.

3. Select your newly verified domain (for example, guests.yourcompany.com).

4. Choose a prefix such as info, bookings, or reservations.

Your final address will look like [email protected].

Step 6 — Update your website's inquiry address

Replace your old contact address (like [email protected]) with your new Guestway address ([email protected]) on your direct booking website's contact or inquiry form.

From this point on, every message sent to that address arrives automatically in your Guestway Inbox.

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Tips

• Use a dedicated subdomain, not your primary domain. Keeping Guestway's records on guests.yourcompany.com avoids conflicts with your existing company email.

• Pick prefixes that match guest intent — bookings@, stay@, or reservations@ read more naturally on a booking site than a generic info@.

• Add multiple prefixes if you want to route different inquiry types (sales, support, partnerships) all into the same unified inbox.

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Related pages

• Email Domains — overview of email domain settings in Guestway.

• Unified AI Inbox — where your branded guest emails will arrive.

• Organization Settings — other configuration options for your Guestway organization.