> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/settings/organization-settings/email-domains/creating-new-domains.md).

# Creating new domains

## Creating New Domains

Setting up a custom email subdomain like `guests.yourcompany.com` lets you send and receive guest inquiries through Guestway using your own branded address. Every message from your direct booking website lands straight in your Guestway Inbox — centralized, tracked, and ready to reply.

***

### Before you start

You'll need:

* Access to your **domain provider's DNS settings** (GoDaddy, Cloudflare, Google Domains, Namecheap, etc.).
* An existing domain you own (for example, `yourcompany.com`) — you'll create a subdomain under it.
* Admin access to your Guestway organization settings.

{% @guideflow/guideflow-embed requestedUrl="<https://app.guideflow.com/player/lpng939hjr>" %}

***

### Step 1 — Open Email Domain settings

1. In Guestway, go to **Settings → Email Domain**.
2. Click **Create Domain**.

### Step 2 — Add your subdomain

Enter the subdomain you want to use with Guestway — for example, `guests.yourcompany.com`.

Guestway generates a set of DNS records that connect this subdomain to your account. Keep this screen open — you'll copy the records in the next step.

### Step 3 — Add the DNS records at your domain provider

Log in to your domain provider and open its **DNS settings**. Copy and paste all records Guestway gave you:

| Record type   | Purpose                                         |
| ------------- | ----------------------------------------------- |
| **MX**        | Routes incoming mail to Guestway                |
| **TXT / SPF** | Authorizes Guestway to send on your behalf      |
| **DKIM**      | Signs outgoing mail so it isn't flagged as spam |
| **DMARC**     | Sets your domain's authentication policy        |

Save the changes at your provider.\
\
DNS changes can take a few minutes to propagate — sometimes up to 24 hours. If verification fails immediately, wait and try again.<br>

### Step 4 — Verify the domain in Guestway

1. Return to **Settings → Email Domain**.
2. Click **Verify**.
3. When every record is detected, you'll see a ✅ confirmation next to the domain.

If verification fails, double-check that each record was pasted exactly as shown — extra spaces or missing characters are the most common cause.

### Step 5 — Create your Guestway email address

1. Go to **Settings → Guest Inbox**.
2. Click **Add Email**.
3. Select your newly verified domain (for example, `guests.yourcompany.com`).
4. Choose a **prefix** such as `info`, `bookings`, or `reservations`.

Your final address will look like `info@guests.yourcompany.com`.

### Step 6 — Update your website's inquiry address

Replace your old contact address (like `info@yourcompany.com`) with your new Guestway address (`info@guests.yourcompany.com`) on your direct booking website's contact or inquiry form.

From this point on, every message sent to that address arrives automatically in your **Guestway Inbox**.

***

### Tips

* **Use a dedicated subdomain**, not your primary domain. Keeping Guestway's records on `guests.yourcompany.com` avoids conflicts with your existing company email.
* **Pick prefixes that match guest intent** — `bookings@`, `stay@`, or `reservations@` read more naturally on a booking site than a generic `info@`.
* **Add multiple prefixes** if you want to route different inquiry types (sales, support, partnerships) all into the same unified inbox.

***

### Related pages

* [Email Domains](https://docs.guestway.io/settings/organization-settings/email-domains) — overview of email domain settings in Guestway.
* [Unified AI Inbox](https://docs.guestway.io/guestway-platform/editor-2) — where your branded guest emails will arrive.
* [Organization Settings](https://docs.guestway.io/settings/organization-settings) — other configuration options for your Guestway organization.


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