Custom Fields
Define and manage custom field definitions for properties or reservations.
Custom Fields let you add extra information to your Guestway records — reservations and properties — beyond the fields that come built into the platform. Use them to capture data unique to your operation, so everything your team needs is stored inside Guestway instead of spreadsheets or notes elsewhere.
What Custom Fields are for
Every business tracks something the default fields don't cover. Custom Fields give you a place to store that information where it's useful — right next to the reservation or property it relates to.
Property Custom Fields
Attach data that belongs to the property — set it once on a Complex or Multi-Unit and every listing beneath inherits it, or set it on an individual listing. Examples:
Check-In / Check-Out Instructions
Amenities that aren't standard (ski locker, sauna).
Reservation Custom Fields
Attach data that belongs to a specific booking, such as:
Invoices
Opening Custom Fields settings
Go to Settings → Organization Settings → Custom Fields.
Creating a Custom Field
On the Custom Fields page, click Create.
Enter a clear name — this is what will appear wherever the field is shown.
Choose the value type that matches the data you want to capture (see table below).
Select the Target: Property (available on every Listing, Multi-Unit and Complex) or Reservation.
Optionally mark the field as important to make it stand out on the record.
Optionally set a default value so new records are pre-filled.
Save the field.
Value types
Text
Free-form values — names, codes, notes. Supports @ template variables.
Number
Numeric values like counts, prices or IDs
Yes/No
Simple yes/no flags
Date
A calendar date
Time
A time of day (10-minute steps)
Options
A dropdown with the choices you define
Default value applies only to newly created reservations. For properties it is applied to all existing listings, multi-units and complexes that don't have a value set yet.
Setting a field across a whole complex
Property fields cascade Complex → Multi-Unit → Listing. Fill the value once on the complex and every multi-unit and listing in it shows that value until one of them sets its own; a value entered on a listing or multi-unit always takes priority over the complex.
Go to Properties, open the Complex tab and select the complex.
Open Custom Fields and set the value.
On any listing or multi-unit inside the complex, the field now reads Inherited from complex name. Override it there only where the answer genuinely differs.
The definition's detail page shows the target as Listing / Multi-unit / Complex. See Custom Fields (properties) for how inheritance is shown and overridden.
Filtering by complex-level fields
In the Reservations list and the Inbox, the filter panel offers Complex custom field alongside Listing custom field and Multi-unit custom field. Pick the chip, then the field, then the value — for example every conversation in buildings where Has_luggage_room is Yes.
Managing existing Custom Fields
The table lists Name, Variable (the code you use in templates), Value Type, Target and Visible.
Edit a field to rename it or change its settings.
Archive or delete fields that are no longer in use. Fields synced from your PMS can't be deleted — set Visible off to hide them instead.
Removing a field also removes the data captured in it — archive instead if you might need the values later.
Tips
Keep field names short and consistent. Short labels scan faster in lists and forms.
Pick the narrowest value type that fits. A Yes/No field is easier to filter and report on than a free-text field when the answer is always one of two values.
Set building-wide answers on the Complex. Bin day, parking instructions, luggage room — fill them once and let every listing inherit.
Use Important sparingly. Flagging everything as important defeats the purpose — reserve it for the one or two fields your team must not miss.
Retire unused fields. Custom Fields that aren't filled in add noise — archive them when they stop being useful.
Agree on conventions across your team before rolling out new fields, so everyone captures the same data in the same way.
Related pages
Custom Fields (properties) — fill in values on a Listing, Multi-Unit or Complex and see where they're inherited from.
Properties — overview of properties where you can edit custom fields.
Reservation Panel — where reservation Custom Fields appear and can be edited.
Users — manage who in your organization can create and edit Custom Fields.
Organization Settings — other workspace-wide configuration options.
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