Expedia

Connect Expedia to Guestway using the native integration, so guest messages route directly into your inbox.

Expedia

Guestway's Expedia integration routes guest messages into your Guestway Inbox via a native integration — so you can read and reply to Expedia guests from the same place you manage every other channel.

Use this setup when your PMS does not support Expedia communication natively.

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How it Works

You create a new integration in Guestway and link your property to the Expedia listing. You then connect the integration inside Expedia.

Once that's done, Guestway unlocks the integration on our side, and all messages start appearing in your inbox.

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Before You Start

You will need:

• Access to your Expedia account with admin permissions.

• Super Admin role (or higher) within your Guestway Organization.

• An existing PMS integration configured in Guestway that does not already support Expedia communication.

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The Process

Step 1 — Create the integration in Guestway

1. In Guestway, go to Settings → Integrations and click Create.

2. Scroll to the Channels & OTAs section.

3. Click Expedia.

4. Name the integration. If you manage multiple properties in one organization, use the property name — you'll need to connect each property separately.

5. Enter the property ID found in the listing page URL (the number after the "h") in Guestway

6. Click No Credentials Required .

7. Click Connect .

8. Click Finish .

For example

If your Expedia URL is expedia.com/.../h1234567.Hotel-Information , your integration ID is 1234567

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Step 2 — Unlocking the integration

Step 2.1 — Unlock the integration inside of Expedia

1. Go into your Expedia account.

2. Go to Connectivity settings .

3. Navigate to Connected Service Providers and click on Add a provider .

4. Select Guestway

The Connectivity settings can be found in your Expedia account

Click on Add a provider within the Connectivity settings page

Search for Guestway and select the entry from the dropdown menu

Step 2.2 — Unlock the integration inside of Guestway

Once you've completed the steps above, email [email protected] and ask us to activate the integration. This manual check is a required security step — Guestway staff review the connection before it goes live.

The integration is not live yet!

Guest messages won't start routing to your Guestway Inbox until Guestway support has confirmed and approved the activation on our end.

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Related pages

• Online Travel Agencies (OTA) — overview of all supported OTA integrations.

• Booking.com — set up the Booking.com OTA integration.

• Property Management Systems — configure the PMS integration that powers the OTA Messaging System.

• Unified AI Inbox — where Expedia conversations will appear alongside all other channels.