> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/integrations/online-travel-agencies-ota/expedia.md).

# Expedia

Connect Expedia to Guestway using the native integration, so guest messages and guest reviews land directly in Guestway.

### How it works

Guestway's Expedia integration routes guest messages into your Guestway Inbox via a native integration, so you can read and reply to Expedia guests from the same place you manage every other channel.

Your Expedia connection can also bring your **Expedia guest reviews** into the **Review Center**, where you can read them next to your other channels and post your public response without logging in to Expedia. See [Expedia reviews](#expedia-reviews) below.

You create a new integration in Guestway and link your property to the Expedia listing; then connect the integration inside Expedia.

Once that's done, Guestway unlocks the integration on our side, and all messages start appearing in your inbox.

### Before you start

You will need:

* Access to your **Expedia account** with admin permissions.
* **Super Admin** role (or higher) within your Guestway Organization.
* An existing **PMS integration** configured in Guestway that does not already support Expedia communication.

***

### How to connect Expedia to Guestway

{% @guideflow/guideflow-embed requestedUrl="<https://app.guideflow.com/player/9r2vvz1iok>" %}

{% stepper %}
{% step %}

### Create the integration in Guestway

* In Guestway, go to **Settings → Integrations** and click **Create**.
* Scroll to the **Channels & OTAs** section.
* Click **Expedia**.
* Name the integration. If you manage multiple properties in one organization, use the property name, you'll need to connect each property separately.
* Enter the property ID found in the listing page URL *(the number after the "h")* in Guestway
* Click **No Credentials Required**.
* Click **Connect**.
* Click **Finish**.

{% hint style="info" %}
**For example:** if your Expedia URL is `expedia.com/.../h1234567.Hotel-Information` , your integration ID is `1234567`
{% endhint %}
{% endstep %}

{% step %}

#### Unlock the integration inside of Expedia

* Go into your Expedia account.
* Go to **Connectivity settings**.
* Navigate to **Connected Service Providers** and click on **Add a provider**.
* Select Guestway.

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2FE6O3YFC0zMqVmluT94GK%2Fimage.png?alt=media&amp;token=d0223ff0-07b3-41e8-8aa1-4f1993bcf9ff" alt="" width="204"><figcaption><p>The Connectivity settings can be found in your Expedia account</p></figcaption></figure>

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2FJNKm7DUc6oHchAoli9VS%2Fimage.png?alt=media&amp;token=a29f9b41-a44f-4f8e-ad14-2e25c451f311" alt=""><figcaption><p>Click on Add a provider within the Connectivity settings page</p></figcaption></figure>

<figure><img src="https://3944456244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBrW4TrHoVgRLXkGBzLVy%2Fuploads%2FJaROmfxBc7YpT9xr7fE0%2Fimage.png?alt=media&amp;token=883d8568-f482-4d9d-8b37-c0b9fc27e371" alt=""><figcaption><p>Search for Guestway and select the entry from the dropdown menu</p></figcaption></figure>
{% endstep %}

{% step %}

### Unlock the integration inside of Guestway

Once you've completed the steps above, email **<support@guestway.io>** and ask us to activate the integration. This manual check is a required security step, Guestway staff review the connection before it goes live.

{% hint style="warning" %}
**The integration is not live yet!**

Guest messages won't start routing to your Guestway Inbox until Guestway support has confirmed and approved the activation on our end.
{% endhint %}
{% endstep %}
{% endstepper %}

***

### Expedia reviews

Once your Expedia integration is live, the reviews guests leave about your property on Expedia show up in the **Review Center**, next to the reviews from your other channels.

Expedia lets each property give Guestway access to its messages and to its reviews separately. A property can connect messages only, reviews only, or both. Guestway checks which access each property gave, and brings in only what Expedia allows.

{% hint style="warning" %}
**Expedia sends the reviews of a property to one provider only.** When you give Guestway access to your Expedia reviews, your PMS can no longer receive those reviews from Expedia. Guestway then creates each Expedia review in the **Review Center** itself, also when your PMS sends your Expedia reservations to Guestway.
{% endhint %}

{% hint style="info" %}
**Expedia reviews are being rolled out gradually.** If your Expedia integration is live but you don't see any Expedia reviews in the Review Center yet, email **<support@guestway.io>** and ask us to switch on Expedia reviews for your property.
{% endhint %}

#### Where to find them

Click **Reviews** in the left sidebar and make sure the **Guest** view is selected. Expedia reviews carry the Expedia logo, and you can filter, assign and triage them like any other review. See the [Review Center](https://docs.guestway.io/guestway-platform/review-center) for everything you can do there.

#### What comes in

* **New reviews** appear in Guestway as soon as Expedia publishes them on your property page.
* **Recent reviews**: when reviews are switched on for your property, your Expedia reviews from the last 90 days are brought in as well.
* Each review shows the guest's **overall score**, the **category ratings** Expedia collected (for example cleanliness, location, value, service and comfort) and the written review.

{% hint style="info" %}
Expedia asks guests to review the stay, not the host. That's why Expedia reviews only appear in the **Guest** view: there are no host reviews to write for Expedia guests.
{% endhint %}

#### Replying to an Expedia review

1. Open the review in **Reviews → Guest**.
2. Write your reply, or start from the reply the AI drafts for you.
3. Click **Leave Public Response**.

Your reply is sent to Expedia as your property's public response to that review.

You'll know it worked when your reply shows under the review in Guestway, with your name and the date.

{% hint style="warning" %}
**Expedia decides when a review can be answered.** You can reply once per review, and only while Expedia still allows a response. If a review already has a response, was imported into Expedia from another site, or its reply window has closed, Expedia won't accept a reply, so Guestway can't post one either.

Expedia also checks every response against its own guidelines before it appears on your property page, so it can take a little while before travellers see it.
{% endhint %}


---

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