Expedia
Expedia
Guestway's Expedia integration routes guest messages into your Guestway Inbox via email — so you can read and reply to Expedia guests from the same place you manage every other channel. Use this setup when your PMS does not support Expedia communication natively.
How it works
You create a dedicated user in Expedia Partner Central using a special Guestway email address. Expedia sends all guest message notifications to that address, and Guestway automatically matches each one to the correct reservation. When you reply from the Guestway Inbox, the response is delivered back to the guest through the Expedia channel.
Before you start
You will need:
Access to your Expedia account with admin permissions.
Super Admin role (or higher) within your Guestway Organization.
An existing PMS integration configured in Guestway that does not already support Expedia communication.
Step 1 — Get the Guestway receiving email
In Guestway, go to Settings → Integrations and click the relevant PMS.
Scroll to the OTA Messaging System section.
Copy the Receiving email — it will look like
[email protected]. You will use this email to create the Expedia user in the next step.
Forwarding email (required for this integration)
In the same section, configure a Forwarding email. This tells Guestway to forward every incoming email to an address you can access directly. You need this because Expedia will send an invitation to the Receiving email and the only way to accept that invitation is through the Forwarding email inbox.
Step 2 — Create a Guestway user in Expedia
Log in to Expedia Partner Central at expediapartnercentral.com.
2.1 Invite the new user
Go to Administration → Users.
Click Invite User.
Enter the Guestway Receiving email you copied in Step 1.
Complete and send the invitation.
2.2 Accept the invitation
Expedia sends the invitation to the Guestway Receiving email. Because you configured the Forwarding email, that invitation arrives in your forwarding inbox.
Open the Forwarding email inbox you configured in Step 1.
Find the Expedia invitation email.
Click the invitation link and follow the steps to create and finalize the new user account.
2.3 Enable guest message notifications
Once the new user is created, make sure it receives guest emails:
In Expedia Partner Central, open the Users overview.
Find the Guestway Integration user you just created.
Click the actions menu and select Edit notifications.
Enable Guest messages (email) for each Expedia property you want routed to Guestway.
Step 3 — Validate the setup
Send a test message from any Expedia reservation. If everything is configured correctly:
The message appears in your Guestway Inbox.
You can reply from Guestway using the Expedia channel.
The guest receives the reply through Expedia messaging.
Troubleshooting: if messages are not arriving in Guestway, check the Forwarding email inbox you configured. If no Expedia guest emails are landing there either, the issue is on the Expedia side — the new user's notification settings may not be enabled, or the user account was not finalized correctly. Retrace Step 2 to verify each setting.
If the issue persists, contact [email protected].
Related pages
Online Travel Agencies (OTA) — overview of all supported OTA integrations.
Booking.com — set up the Booking.com OTA integration (similar email-based flow).
Property Management Systems — configure the PMS integration that powers the OTA Messaging System.
Unified AI Inbox — where Expedia conversations appear alongside all other channels.
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