META

Connect Instagram and Messenger to your inbox

Instagram & Messenger

Connect Instagram and Facebook Messenger so guest messages from both arrive in your Unified AI Inbox alongside Airbnb, Booking.com, Vrbo, WhatsApp, SMS, and email — managed from one place, no platform-hopping.

Availability: Instagram and Messenger are rolling out now and may still be pending Meta's approval for your account. If you don't see the option yet, it's on the way.

Connecting Instagram & Messenger

1. Go to Organization Settings → Integrations.

2. Find Instagram & Messenger and click Connect.

3. Log in to the Meta/Facebook account that manages the Instagram and Messenger accounts you want to link, then review and grant the requested permissions.

4. You're redirected back to Guestway and the integration is active.

Where messages appear

Once connected, Instagram and Messenger conversations behave like any other channel in the inbox:

• The channel icon on a conversation shows whether a message came in via Instagram or Messenger, and your replies go back out on the same channel.

• You can filter the conversation list to these channels using the Channel advanced filter.