> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/integrations/meta.md).

# META

## Instagram & Messenger

Connect **Instagram** and **Facebook Messenger** so guest messages from both arrive in your [Unified AI Inbox](https://docs.guestway.io/guestway-platform/unified-ai-inbox) alongside Airbnb, Booking.com, Vrbo, WhatsApp, SMS, and email — managed from one place, no platform-hopping.

> **Availability:** Instagram and Messenger are rolling out now and may still be pending Meta's approval for your account. If you don't see the option yet, it's on the way. 

#### Connecting Instagram & Messenger

1. Go to **Organization Settings → Integrations**. 
2. Find **Instagram & Messenger** and click **Connect**.
3. Log in to the **Meta/Facebook account** that manages the Instagram and Messenger accounts you want to link, then review and grant the requested permissions.
4. You're redirected back to Guestway and the integration is active.

#### Where messages appear

Once connected, Instagram and Messenger conversations behave like any other channel in the inbox:

* The **channel icon** on a conversation shows whether a message came in via Instagram or Messenger, and your replies go back out on the same channel.
* You can filter the conversation list to these channels using the **Channel** advanced filter. 


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