> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway_onboarding/how-to-set-up-your-guest-journey.md).

# How to set up your guest journey

This guide shows you how to set up the online check-in that guests complete in the guest portal, with protection and a first upsell.

{% hint style="info" %}
**Before you start**

* You have permission to edit guest journeys and upsells.
* An active Stripe account is the default. See [How to connect Stripe for guest payments](/guestway_onboarding/how-to-connect-stripe-for-guest-payments.md).
* For protection: a default branding with a company name and contact email. See [How to set up your branding](/guestway_onboarding/how-to-set-up-your-branding.md).
  {% endhint %}

## Choose the steps

{% stepper %}
{% step %}

### Open the journey

Go to **Settings** → **Organization** → **Guest Journey** and open the journey. Check that it applies to your listings and multi-units.
{% endstep %}

{% step %}

### Turn on the steps you need

The journey has three phases: **Pre-check-in**, **Check-in** and **Check-out**. Before arrival, guests go through **Guest Information**, **Trip Details**, **Agreement**, **Protection**, **Upsells**, **Fees** and **ID Verification**, in this order. Turn on the steps you need, and save the journey.

{% hint style="success" %}
Keep the journey as short as you can. Guests finish a short check-in more often.
{% endhint %}
{% endstep %}
{% endstepper %}

## Set up protection

{% stepper %}
{% step %}

### Turn on the protection step

Select the **Protection** step and turn it on. Expand the readiness alert at the top, and for each missing item click **Fix**, then **Re-check**.
{% endstep %}

{% step %}

### Set up the damage waiver

Tick the **Damage Waiver** card and turn on **Charge to guest**. Choose a **Pricing type**, enter the **Amount**, and edit the **Guest-facing description**. Under **Damage waiver type**, choose **Full protection**, **Basic protection** or **Self Insured**.
{% endstep %}

{% step %}

### Set up the security deposit, if you want one

Tick the **Security Deposit** card. Choose a **Pricing type**, enter the **Amount**, edit the **Guest-facing description**, and choose the **Charge method**.
{% endstep %}

{% step %}

### Save the journey

Save the journey. The protection step is live.

{% hint style="success" %}
Try a new protection setup first on a duplicate of the journey, linked to a single property.
{% endhint %}
{% endstep %}
{% endstepper %}

## Add your first upsell

{% stepper %}
{% step %}

### Create an early check-in

In the **Upsells** step of the journey, click **Create a new upsell**. On **What would you like to add?**, click **Early check-in**. Fill in the **Internal name** and the **Guest-facing name**.
{% endstep %}

{% step %}

### Set the times and prices

Select the properties. Under **Pricing** → **Available times**, click **Add time range**, drag the range to the times you offer, and type the price of each range.

{% hint style="success" %}
Give the earliest time range the highest price.
{% endhint %}
{% endstep %}

{% step %}

### Turn it on

Turn on **Enabled**. If your team must approve each request, turn on **Needs approval**. Fix each item of the readiness alert until it shows **Upsell setup ready**, and click **Create**.
{% endstep %}
{% endstepper %}

## Next step

* [How to set up your first automations](/guestway_onboarding/how-to-set-up-your-first-automations.md)

## Related

* [Guest journey](/guest-experience/guest-journey.md): every step and option
* [How to set up protection](/guest-experience/guest-journey/how-to-set-up-protection.md)
* [How to set up an upsell](/guest-experience/upsells/how-to-set-up-an-upsell.md)
* [Guest portal](/guest-experience/guest-portal.md)


---

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