> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway_onboarding/how-to-set-up-your-first-automations.md).

# How to set up your first automations

This guide shows you how to create a first automation that sends guests the right message at the right time.

{% hint style="info" %}
**Before you start**

* You have permission to edit automations.
* To message guests on WhatsApp, your WhatsApp templates are approved.
  {% endhint %}

## Pick a schedule

{% stepper %}
{% step %}

### Create the automation

Go to **Settings** → **Organization** → **Automations**, and click **Create**. Give the automation a clear name, for example *Pre & Post-Stay Guest Messaging*. It applies to **All properties**, and it starts as **Draft**, so nothing is sent yet.
{% endstep %}

{% step %}

### Add a schedule

Click **Add Schedule** and name it. Keep **Any length of stay** and **Any advance notice** on, so it runs for all reservations.
{% endstep %}
{% endstepper %}

## Add the first messages

{% stepper %}
{% step %}

### Choose when it fires

Open the schedule and click **Add Action**. Choose the anchor, **Booking Confirmation**, **Check-in**, **Check-out** or **Event**, and the timing, for example *3 days before check-in at 10:00 AM*.
{% endstep %}

{% step %}

### Write the message

Choose **Guest Message** and write the text. Use template variables, for example `{{guest.first_name}}`, so each message is personal.

Good first messages are the check-in instructions before arrival, the arrival details on the day, and a review request after check-out.

If the message uses a smart lock code, accept the waiting condition that Guestway suggests, so the message waits until the code exists.
{% endstep %}

{% step %}

### Test it

Save the automation. Turn on **Enabled** and **Testing Mode**: the automation runs, but nothing is delivered. Check the result on a few real reservations.
{% endstep %}

{% step %}

### Go live

When the result is right, turn off **Testing Mode**. The badge changes to **Live**, and messages go out.
{% endstep %}
{% endstepper %}

## Next step

* [How to set up smart locks](/guestway_onboarding/how-to-set-up-smart-locks.md)

## Related

* [Automations](/reservations-and-operations/automations.md): all actions and conditions
* [How to create an automation](/reservations-and-operations/automations/how-to-create-an-automation.md)
* [About automations](/reservations-and-operations/automations/about-automations.md)


---

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