> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway_onboarding/how-to-connect-your-booking-channels.md). # How to connect your booking channels This guide shows you how to connect Airbnb, Booking.com and Expedia to Guestway, next to your PMS, for faster messages and more actions. {% hint style="info" %} **Before you start** * You have the **Super Admin** role. * Your PMS is connected. See [How to connect your PMS](/guestway_onboarding/how-to-connect-your-pms.md). * You have admin access to the accounts of your booking channels. {% endhint %} Your PMS stays the source of your reservations. Connect only the channels you use; each part of this page stands on its own and ends with a link to the full guide in the Academy. ## Connect Airbnb {% stepper %} {% step %} ### Sign in to the right Airbnb account In your browser, sign in to the Airbnb account that you want to connect. Each Airbnb account is one integration. {% endstep %} {% step %} ### Choose Airbnb Go to **Settings** → **Organization** → **Integrations** and click **Create**. Under **Channels & OTAs**, click **Airbnb**. In **Integration name**, enter a name that tells the account apart, for example the brand or the region. {% endstep %} {% step %} ### Allow access in Airbnb Click **Secure Login via OAuth2**, then **Authenticate**. In Airbnb, check the permissions and click **Accept**. Back in Guestway, click **Finish**. For another Airbnb account, sign in to it in your browser and repeat these steps. {% endstep %} {% endstepper %} Full guide: [How to connect Airbnb](/integrations/online-travel-agencies-ota/airbnb.md). ## Connect Booking.com Do this part if your PMS is Apaleo or Mews. With another PMS, Booking.com messages already come through your PMS. {% stepper %} {% step %} ### Copy the receiving email Go to **Settings** → **Organization** → **Integrations** and click your Apaleo or Mews integration. In the card **OTA Messaging System**, copy the **Receiving email**. {% endstep %} {% step %} ### Add Guestway as a contact In the Booking.com extranet, go to **Account** → **Contacts** and click **Add contact**. Enter the **Name** *Guestway Integration*, the receiving email as **Email**, and **American English** as **Preferred language**. Save the contact as **Reservation Manager**. {% hint style="warning" %} Keep only one **Reservation Manager** contact. If another one exists, remove it first. With more than one, messages do not appear in Guestway. {% endhint %} {% endstep %} {% step %} ### Turn on the message notifications Go to **Account** → **Messaging preferences** → **General settings**. Under **Notifications**, turn on **A guest sends a message** and **A guest request is replied to automatically**. {% endstep %} {% step %} ### Allow Guestway to send messages Go to **Messaging preferences** → **Security settings**. Under **Your email addresses**, click **Add email address** and add . Make sure **Block all email communication** is off. {% endstep %} {% endstepper %} Full guide: [How to connect Booking.com](/integrations/online-travel-agencies-ota/booking.com.md). ## Connect Expedia Do this part if your PMS does not already bring in Expedia messages. {% stepper %} {% step %} ### Create the integration Go to **Settings** → **Organization** → **Integrations** and click **Create**. Under **Channels & OTAs**, click **Expedia**. Enter the name of the property in **Integration name**, and the Expedia property ID in **Property ID**: the number after the *h* in the address of your Expedia listing. Click **No Credentials Required**, then **Connect**, then **Finish**. Each Expedia property is its own integration. {% endstep %} {% step %} ### Add Guestway as a provider in Expedia In your Expedia account, go to **Connectivity settings**. Under **Connected Service Providers**, click **Add a provider**, then search for Guestway and select it. {% endstep %} {% step %} ### Ask Guestway to activate it Email and ask to activate the Expedia integration. Until Guestway has activated it, Expedia messages do not reach Guestway through it. {% endstep %} {% endstepper %} Full guide: [How to connect Expedia](/integrations/online-travel-agencies-ota/expedia.md). ## Next step * [How to connect WhatsApp](/guestway_onboarding/how-to-connect-whatsapp.md) ## Related * [About OTA connections](/integrations/online-travel-agencies-ota/about-ota-connections.md) * [Channels and OTAs](/integrations/online-travel-agencies-ota.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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