> For the complete documentation index, see [llms.txt](https://docs.guestway.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guestway.io/guestway_onboarding/how-to-check-that-you-are-ready-to-go-live.md).

# How to check that you are ready to go live

This guide shows you how to check your setup before guests rely on it: your properties, your messages and the guest portal.

{% hint style="info" %}
**Before you start**

* Your PMS is connected and the first sync is done. See [How to connect your PMS](/guestway_onboarding/how-to-connect-your-pms.md).
  {% endhint %}

## Check your properties and reservations

{% stepper %}
{% step %}

### Check the properties

Go to **Properties**. Check that your listings are all there.
{% endstep %}

{% step %}

### Check the conversations

Open the **Inbox**. Each reservation has a conversation, also when no messages were sent yet.

To hide the conversations without messages, click **⋮** next to the quick filters and choose **Hide dormant conversations**. **Show all conversations** shows them again.
{% endstep %}
{% endstepper %}

## Send a test message

{% stepper %}
{% step %}

### Write to yourself

From your own phone, send a message to your business number on WhatsApp, or send a message from a test booking on one of your channels.
{% endstep %}

{% step %}

### Reply from Guestway

Check that the message appears in the inbox. Reply to it, and check that the reply reaches your phone or the chat of the channel.
{% endstep %}
{% endstepper %}

## Open the guest portal as a guest

{% stepper %}
{% step %}

### Open a reservation

In the inbox, open a conversation with an upcoming reservation.
{% endstep %}

{% step %}

### Open the guest portal

In the header of the details panel, click **View in Guest Portal**. The portal opens as the guest sees it: check your branding, the check-in steps, the upsells and the guidebooks.
{% endstep %}
{% endstepper %}

When all three checks pass, your account is ready for your guests.

## Related

* [Unified AI inbox](/inbox-and-messaging/unified-ai-inbox.md)
* [Guest portal](/guest-experience/guest-portal.md)
* [How to reply to a guest](/inbox-and-messaging/unified-ai-inbox/how-to-reply-to-a-guest.md)


---

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